Rule 002: Service Quality and Reliability Performance Monitoring and Reporting for Owners of Electric Distribution Systems and for Gas Distributors
January 1, 2016
Performance measurement standards include:
Customer service standards set by this rule include:
Reports are submitted using a template on an annual and quarterly basis.
Consultation for Rule 002 and Rule 003
Reporting template for gas distributorsReporting template for owners of electric distribution systems
Service quality and reliability plans