The AUC is dedicated to ensuring compliance and enforcement of its decisions and the legislation and regulations it oversees.
The AUC listens and follows up with complaints related to compliance and enforcement issues in the Alberta utility industry such as:
A complaint may be closed if:
The Commission may initiate a formal complaint proceeding through its enforcement and compliance process if a complaint or dispute is unable to be resolved. Questions or concerns related to the Commission's enforcement process can be directed to firstname.lastname@example.org.
Complaints should contain as many details as possible by identifying the issue, date or dates of the occurrence and documentation where possible. Please email complaints to email@example.com. If you have questions about the information we require please call us at 780-427-4903.