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Alberta Utilities Commission (AUC) |
Calgary Head Office:
Fifth Avenue Place
Fourth Floor, 425 First Street S.W.
Calgary AB T2P 3L8
Phone: 403-592-8845 (UTIL)**
Fax: 403-592-4406 |
Edmonton Office:
Tenth Floor, 10055 106 Street
Edmonton AB T5J 2Y2
Phone: 780-427-4901**
Fax: 780-427-6970 |
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Hours of Operation: 8 a.m. to 4:30 p.m. |
** For toll-free access to the above phone numbers from anywhere in Alberta, please dial the Rightline at 310-0000 and enter the 10-digit number to be connected **
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Consumer Relations
Contact Consumer Relations for:
- Questions or concerns about rates or terms and conditions of utility service
- Utility disconnection and reconnection issues
- Disputes with your natural gas, electricity or water utility service provider that you have been unable to resolve
- Inquiries regarding gas or electric facilities
- Other general inquiries
Click here for more information regarding concerns with utility service, rates or disputes
Phone: 780-427-4903
Email: consumer-relations@auc.ab.ca
** For Toll Free Access to the above phone number, from anywhere in Alberta, please dial the Rightline at 310-0000 and then enter the 10-digit number: 780-427-4901 and press 1 ** |
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Information Services Group
The Information Services Group can assist in finding documents relating to AUC applications, such as historical decisions and orders.
Phone: 403-592-4500
Email: info@auc.ab.ca |
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Electronic filing services support
Services Support provides technical support with the AUC's electronic filing systems.
Phone: 780-643-1055
Email: systemservices@auc.ab.ca
Email filings@auc.ab.ca to submit information regarding an application. |
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FOIP coordinator
The AUC's FOIP Coordinator responds to questions about access to information and protection of privacy under the Freedom of Information and Protection of Privacy Act:
Holly Lee
Phone: 403-592-4376
Email: holly.lee@auc.ab.ca |
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Markets Division
Inquiries regarding markets should be directed to:
Darin Lowther, Director, Markets Division
Phone: 403-592-4507
darin.lowther@auc.ab.ca |
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Media inquiries
Media inquiries should be directed to:
Jim Law, External relations
Phone: 403-512-3417
Email: jim.law@auc.ab.ca |
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Website administrator
Please contact the website administrator with your comments, questions or problems with the AUC website
Email: webmaster@auc.ab.ca |