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Alberta Utilities Commission

Calgary head office:
Fifth Avenue Place
Fourth Floor, 425 First Street S.W.
Calgary, AB T2P 3L8
Phone: 403-592-8845 (UTIL)**
Fax: 403-592-4406
Edmonton office:
10th Floor, 10055 106 Street
Edmonton, AB T5J 2Y2
Phone: 780-427-4901**
Fax: 780-427-6970

Hours of operation: 8 a.m. to 4:30 p.m.

** For toll-free access to the above phone numbers from anywhere in Alberta, please dial the Rightline at 310-0000 and enter the 10-digit number to be connected **


Consumer Relations
Contact Consumer Relations for: 

  • Questions or concerns about rates or terms and conditions of utility service.
  • Utility disconnection and reconnection issues.
  • Disputes with your natural gas, electricity or water utility service provider that you have been unable to resolve.
  • Inquiries regarding gas or electric facilities.
  • Other general inquiries.

The understanding your bill section of the website has more information regarding concerns with utility service, rates or disputes.

Phone: 780-427-4903

** For toll free access to the above phone number, from anywhere in Alberta, please dial the Rightline at 310-0000 and then enter the 10-digit number: 780-427-4901 and press 1 **


Information and technology services group
The information and technology services group can assist in finding documents relating to AUC applications, such as historical decisions and orders as well as provide technical support with the AUC's electronic filing system.

Phone: 403-592-4500


Freedom of information and privacy coordinator
The AUC's freedom of information and privacy coordinator responds to questions about access to information and protection of privacy under the Freedom of Information and Protection of Privacy Act:

Holly Lee
Phone: 403-592-4376


Market Oversight and Enforcement Division

Fino Tiberi, Executive Director, Market Oversight and Enforcement Division
Phone: 403-592-4410


Media inquiries
Media inquiries should be directed to:

Jim Law, External Relations Director
Phone: 403-512-3417

Website administrator
Please contact the website administrator with your comments, questions or problems with the AUC website.