Alberta Utilities Commission (AUC)
|Calgary Head Office:
Fifth Avenue Place
Fourth Floor, 425 First Street S.W.
Calgary AB T2P 3L8
Phone: 403-592-8845 (UTIL)**
Tenth Floor, 10055 106 Street
Edmonton AB T5J 2Y2
Hours of Operation: 8 a.m. to 4:30 p.m.
** For toll-free access to the above phone numbers from anywhere in Alberta, please dial the Rightline at 310-0000 and enter the 10-digit number to be connected **
Contact Consumer Relations for:
- Questions or concerns about rates or terms and conditions of utility service
- Utility disconnection and reconnection issues
- Disputes with your natural gas, electricity or water utility service provider that you have been unable to resolve
- Inquiries regarding gas or electric facilities
- Other general inquiries
Click here for more information regarding concerns with utility service, rates or disputes
** For Toll Free Access to the above phone number, from anywhere in Alberta, please dial the Rightline at 310-0000 and then enter the 10-digit number: 780-427-4901 and press 1 **
Information Services Group
The Information Services Group can assist in finding documents relating to AUC applications, such as historical decisions and orders.
Electronic filing services support
Services Support provides technical support with the AUC's electronic filing systems.
Email firstname.lastname@example.org to submit information regarding an application.
The AUC's FOIP Coordinator responds to questions about access to information and protection of privacy under the Freedom of Information and Protection of Privacy Act:
Inquiries regarding markets should be directed to:
Darin Lowther, Director, Markets Division
Media inquiries should be directed to:
Jim Law, External relations
Please contact the website administrator with your comments, questions or problems with the AUC website