The Alberta Utilities Commission is a quasi-judicial agency of the Alberta government which makes independent decisions in accordance with relevant statutes and regulations.
The AUC is authorized to collect and use certain personal information in compliance with Alberta's Freedom of Information and Protection of Privacy Act, which states that "No personal information may be collected by or for a public body unless that information is necessary for an operating program or activity of the public body."
Personal information collected by the AUC will be used only for the purpose for which it was collected or for a use consistent with that purpose.
The AUC does not automatically gather any personal information from you, such as email addresses. This information is only obtained if you supply it voluntarily by initiating contact with us or by registering with us for an AUC proceeding, hearing or consultation using AUC Engage. We do not collect personal information for any general purposes, and we do not collect personal information for commercial marketing. We only share the personal information you give us with government departments or agencies if your inquiry relates to that department and the sharing is permitted by law.
The AUC’s policy is that its hearings and
proceedings should be open and transparent. The AUC therefore places all
material it receives in the course of a proceeding on the public record so that
all affected parties can have access to it. Filings, however, are not generally
accessible through internet search engines.
If you submit comments or any other material, in
any format (for example, email, fax or regular mail), related to an AUC
proceeding, either written or oral, such as a facility hearing or a rate
hearing, those comments will be filed in the relevant proceeding and will be
available to the public through the AUC’s eFiling System available on our
publicly accessible website.
Due to the nature of AUC proceedings your filing
may contain personal information. Personal information may include your
name, email address, financial information or health information, for example,
or any other personal information you choose to provide.
If you do not want your personal information on the
public record, you may contact us to determine how the personal information
contained in your filing may be treated in confidence in accordance with Rule 001: Rules of Practice, Section 4. Requests for confidentiality can be made by emailing the AUC’s Freedom of Information and
Protection of Privacy Act (FOIP)
coordinator at firstname.lastname@example.org or by calling 403-592-4376. However, the AUC will require a confidential, un-redacted, version of your filing for
its use and the use of others registered in the proceeding. You should also be
aware that parties to an AUC proceeding are able to challenge requests for
Oral public hearings of the AUC are open to the
public and any information filed by you as part of the record, including
personal information, may be presented, discussed or challenged in public. This
information may also be disclosed by those in attendance to other parties or
used by the media. Most AUC hearings are broadcast live on the AUC public
website and this broadcast is subsequently publicly available for a certain
period of time. In certain circumstances a written transcript of the proceeding
may also be publicly available.
Additionally, following a hearing or other
proceeding the AUC may publish a decision which refers to any evidence
on the public record, or to the parties themselves.
When you submit a comment or question to us, if you choose to provide us with your personal information, for example in an email message to us, we use that information to respond to you and to help us get you the information you have requested. When you submit a comment or send us a question, you may be asked for your name, email address, or other information. This information is only used to process and respond to your question or comment. Unless otherwise indicated, this information is not disclosed by the AUC except to its authorized personnel that need the information in order to respond to you. The information you submit via email is secure once it reaches the AUC server. However, it may not be secure in transit between your computer and the AUC server. If you prefer, you may fax, mail or phone us at the contact numbers and addresses provided on our website.
AUC Engage, available through the Engage
link on the AUC’s website, facilitates consultations by allowing registered
users who have created an AUC Engage account to provide submissions on a
variety of topics. Submissions provided through AUC Engage are collected on
behalf of the AUC by Bang the Table Canada Ltd. The AUC’s use of personal
information included in these submissions is in accordance with this privacy
policy. Bang the Table’s collection and use of personal information included in
AUC Engage consultations may be public, by
invitation only, or private. A public consultation allows any person to view
submissions provided by any registered user, including any personal information
contained in the submission. Consultations by invitation only allow registered
users that have been invited to participate to provide submissions, which can
be viewed by any person, whether invited or not, through the AUC Engage
website. Private consultations are closed to the public and submissions may
only be provided, and viewed by, registered users that are taking part in the
private consultation. Following any consultation (public, invitation only, or
private) the AUC may prepare a public report containing personal information collected
through a consultation.
If you do not want your personal information publically
available, you may contact us to determine how the personal information
contained in your submission may be treated in confidence in accordance with
Rule 001, Section 4, as described above. Alternatively, you may create an
anonymous AUC Engage account so information that would otherwise constitute
personal information is no longer identifiable to an individual.
When you submit a comment or question to us, other
than in a proceeding, hearing or through AUC Engage, and you choose to provide
us with your personal information we use that information to respond to you and
to help us get you the information you have requested. When you submit a
comment or send us a question, you may be asked for your name, email address,
or other information. This information is only used to process and respond to
your question or comment. Unless otherwise indicated, this information is not
disclosed by the AUC except to its authorized personnel that need the
information in order to respond to you. The information you submit via email is
secure once it reaches the AUC server. However, it may not be secure in transit
between your computer and the AUC server. If you prefer, you may fax, mail or
phone us at the contact numbers and addresses provided on our website.
The AUC computer system employs software programs
that monitor network traffic to identify unauthorized attempts to upload or
change information or to otherwise cause damage. Except for authorized law
enforcement investigations, no attempts are made to identify individual users
or their internet usage habits.
When you visit the AUC public website, our server
automatically collects a limited amount of information essential for the
operation and security of our website and the other sites that reside on the
server. Some of this information, browser type for example, does not identify
who you are, whereas other information, such as your internet domain name or IP
address, may identify you. The extent of personal identification depends, in
large part, on the naming standards followed by your internet service provider.
You may wish to check with them to inquire about their policies and practices
in this regard.
Also, please note that the AUC uses temporary
cookies on our website and certain features of our website may not be available
to you if your browser does not allow cookies. A cookie is a small amount of
data that is sent to your browser from a web server and is stored on your
computer's hard drive. This information is collected so that the user has a
faster and easier internet browsing experience. For example, when you type a
URL your computer remembers it and the next time you begin typing that URL it
will automatically pop up. Preference and option configurations in your browser
determine if and how a cookie will be accepted. You can change those
configurations on your computer if you desire. By changing your preferences you
can accept all cookies, you can be notified when a cookie is set, or you can
reject all cookies. If you reject all cookies and cookies are disabled, you may
be required to re-enter your information more often.
Whether on our website or through other means of
contact, those people seeking employment with the AUC who post a resume or
submit other information are required to provide a name, address, phone number,
email address and other personal information necessary for the AUC to assess
the user's suitability for employment and to contact the user about employment
opportunities. The AUC does not sell or otherwise make any of this personal
information available for other purposes. Your personal information is not
accessible by other users seeking employment. Only AUC personnel involved in the
employment selection process will be permitted access to an employment
applicant’s personal information.
The AUC’s policy is to fully comply with the Freedom
of Information and Protection of Privacy Act (FOIP) and any related
legislation. The AUC is committed to proper disclosure in accordance with the
Act to ensure transparency of its operations. It is also committed to having an
effective system for responding to related requests and is accountable for its
administration of the Act. The AUC will, where necessary, provide guidance and
training to help employees understand their duties and responsibilities to
ensure compliance with any legislation that deals with the collection, use and
disclosure of personal information, and with the AUC’s FOIP policy. The
AUC expects employees to comply responsibly with its FOIP policy.
If you have questions or want more information
at email@example.com or by telephone at 403-592-4376.