Water

Water

​Rate-setting for investor-owned water utilities

The Alberta Utilities Commission approves investor-owned water utility rates: in approving rates, it maintains a balance between the interests of the water utility and its customers.
Investor-owned water utilities may seek assistance from the Alberta Utilities Commission to establish water rates and determine the terms and conditions of service. The AUC has staff experts familiar with complex rate matters and may assist with water rate applications. The rate application process for water utilities is found in Rule 011.

To initiate a water rate application the required information must be filed through the eFiling System. During the review process, customers and the Commission will have the opportunity to request additional information about the application from the utility. Following that, both the customer groups and the utility will have the opportunity to present argument and reply to the Commission. Once the review process is complete, the Commission will issue a decision within 60 days. If you would like more information about the rate application process for water utilities, please contact Chris Burt at chris.burt@auc.ab.ca or 780-427-4914.

Complaints

Water utility customers can file complaints with the Alberta Utilities Commission. The AUC responds to complaints regarding the rates, terms and conditions, and service of investor-owned water utilities and established rates for certain water utilities when it has been necessary.

For municipally owned utility service customers, the AUC may not challenge the public utility rate structure itself. See Section 43 of the Municipal Government Act for information about what the AUC can consider.

To submit questions or concerns please contact us at info@auc.ab.ca or 780-427-4903.

Current water rates

The AUC set water rates though its regulatory review process for the investor-owned utilities listed below.

Investor-owned water utilityDateDecisionRates
Corex Utilities (Foothills Water) Inc.September 2, 20102010-429

Rates

Terms and conditions of service

Langdon Waterworks LimitedSeptember 1, 20142014-240

Rates

August 1, 20092009-108Terms and conditions of service and payments
Regional Water Service Ltd.December 1, 20072007-099Rates
Westridge UtilitiesOctober 1, 20082008-073

Rates

Customer service contract

Calalta Waterworks Ltd.August 1, 20122012-212

Rates


Access all regulatory documents

Anyone can access applications and proceeding information through the eFiling System.

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