Consultations Rule 002

Consultations

Alberta Utilities Commission holds consultations with stakeholders to develop rules

Consultation for Rule 002 - Service and Reliability

Status: Ongoing

Last updated: December 15, 2015

Contact: regulatorypolicy@auc.ab.ca

 

Rule 002 sets out the reporting requirements for owners of electric distribution systems and for gas distributors.

Rule 002 was put in place to set minimum performance standards of service quality and reliability for owners of electric distribution systems and gas distributors to facilitate the monitoring of performance in relation to those standards.

The Alberta Utilities Commission regularly reviews Rule 002 and initiates consultation with stakeholders to ensure consistency in reporting metrics, to standardize the reporting format and to streamline the reporting process.

Consultation on this rule primarily involves engagement from representatives of companies who are responsible for reporting the metrics required in the rule. Consumer groups are also invited to participate.

The most recent version of Rule 002 was approved on December 15, 2015, released with Bulletin 2015-22 and AUC responses to stakeholder comments.

Service quality and compliance reporting

The AUC requires regulated utilities to quarterly and annually provide a detailed service quality report that provides extensive information and reporting about utility-specific energy outages and customer service standards. It also ensures that customers are treated fairly. Regulated utilities are expected to perform within strict standards set by the AUC, contained in two AUC rules, Rule 002 and Rule 003. Staff of the AUC review these reports and meet with utility officials at least once annually to discuss utility performance, including customer complaints, and investigate shortcomings if they occur. When necessary an enforcement proceeding can be initiated to deal with sub-par performance.

Documents

  
  
  
  
  
  
2016-03-10-Rule002-MeetingSummary-ElectricDistributorsAsset Monitoring Consultation Meeting Summary - Electric DistributorsAlberta Utilities Commission2016-03-10Meeting summary or notes2016
2016-03-10-Rule002-AssetMonitoringReportingPlan-ElectricDistributorsAsset Management Reporting Plan (Electric Distributors)Alberta Utilities Commission2016-03-10other2016
2016-03-10-Rule002-AssetMonitoringReportingPlan-GasDistributorsAsset Management Reporting Plan (Gas Distributors)Alberta Utilities Commission2016-03-10other2016
2016-01-25-Rule002-MeetingSummaryAsset Management Reporting Consultation (Gas) Meeting SummaryAlberta Utilities Commission2016-01-25Meeting summary or notes2016
2016-01-12-Rule002-MeetingSummaryAsset Management Reporting Consultation (Electric) Meeting SummaryAlberta Utilities Commission2016-01-12Meeting summary or notes2016
Rule002Rule 002 effective January 1, 2016Alberta Utilities Commission2016-01-01Rule (current)2016
2015-12-15-Rule002-StakeholderCommentsStakeholder comments and AUC responses to proposed changes to Rule 002Alberta Utilities Commission2015-12-15Comments (responses)2015
Bulletin 2015-22AUC Rule 002: Service Quality and Reliability Performance Monitoring and Reporting for Owners of Electric Distribution Systems and for Gas DistributorsAlberta Utilities Commission2015-12-15Bulletin2015
2015-11-18-Rule002-proposedChangesAUC proposed changes and comment tableAlberta Utilities Commission2015-11-18Comments (template)2015
2015-11-10-Rule002-Blackline-draftNovember 2015 blacklined draft version of Rule 002Alberta Utilities Commission2015-11-10Rule (blacklined)2015
Bulletin 2015-17Stakeholder consultation on AUC Rule 002: Service Quality and Reliability Performance Monitoring and Reporting for Owners of Electric Distribution Systems and for Gas DistributorsAlberta Utilities Commission2015-11-10Bulletin2015
2014-12-02-Rule002-blacklined-draftDecember 2014 blacklined draft version of Rule 002Alberta Utilities Commission2014-12-02Rule (blacklined)2014
2015-01-01-Rule002Rule 002 effective January 1, 2015 to December 31, 2015Alberta Utilities Commission2014-12-02Rule (issued)2015
2014-11-17-Rule002-Blackline-draftNovember 2014 blacklined draft of Rule 002Alberta Utilities Commission2014-11-17Rule (blacklined)2014
2014-11-17-Rule002-proposedChangesAUC proposed changes and comment tableAlberta Utilities Commission2014-11-17Comments (template)2014
Bulletin 2014-14Stakeholder consultation on AUC Rule 002: Service Quality and Reliability Performance Monitoring and Reporting for Owners of Electric Distribution Systems and for Gas DistributorsAlberta Utilities Commission2014-11-17Bulletin2014
2014-10-16-Rule002-MeetingGas service standards meeting summaryAlberta Utilities Commission2014-10-16Meeting summary or notes2014
2014-10-15-Rule002-MeetingElectric service standards meeting summaryAlberta Utilities Commission2014-10-15Meeting summary or notes2014
2014-06-23-Rule002-MeetingIndustrial customer service quality metrics meeting summaryAlberta Utilities Commission2014-06-23Meeting summary or notes2014
2013-12-17-StakeholderCommentsStakeholder comments regarding proposed changes to Rule 002Various parties2013-12-17Comments (stakeholder)2013
Bulletin 2013-30AUC Rule 002: Service Quality and Reliability Performance Monitoring and Reporting for Owners of Electric Distribution Systems and for Gas DistributorsAlberta Utilities Commission2013-12-17Bulletin2013
2014-01-01-Rule002Rule 002 effective January 1, 2014 to December 31, 2014Alberta Utilities Commission2013-12-09Rule (issued)2014
2013-11-21-Rule002-proposedChangesAUC proposed changes and comment tableAlberta Utilities Commission2013-11-21Comments (template)2013
2013-11-21-Rule002-Redlined-draftNovember 2013 draft version of Rule 002Alberta Utilities Commission2013-11-21Rule (blacklined)2013
Bulletin 2013-23Stakeholder consultation on AUC Rule 002: Service Quality and Reliability Performance Monitoring and Reporting for Owners of Electric Distribution Systems and for Gas DistributorsAlberta Utilities Commission2013-11-21Bulletin2013
2013-10-02-Rule002-MeetingGas service standards meeting summaryAlberta Utilities Commission2013-10-02Meeting summary or notes2013
2013-04-09-Rule002-MeetingAnnual review and penalties consultation meeting summaryAlberta Utilities Commission2013-04-09Meeting summary or notes2013
2013-10-09-Rule002-MeetingAnnual review and pentalty consultation meeting summaryAlberta Utilities Commission2013-04-09Meeting summary or notes2013
2013-03-07-Rule002-AUC-responseAUC's response to The City of Calgary comments regarding reporting templatesAlberta Utilities Commission2013-03-07Comments (responses)2013
2013-01-25-Rule002-StakeholderCommentsStakeholder comments and AUC responses regarding changes to Rule 002Alberta Utilities Commission2013-01-25Comments (responses)2013
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