Consultations Rule 003

Consultations

Alberta Utilities Commission holds consultations with stakeholders to develop rules

Consultation for Rule 003 - Service Standards for Energy Service Providers

Status: Ongoing

Last updated: March 24, 2020

Contact: regulatorypolicy@auc.ab.ca

 

March 24, 2020

The AUC approved changes to Rule 003 on March 23, 2020, effective immediately. The following documents are related to the release of the current version of Rule 003:


December 18, 2019

The AUC approved changes to Rule 003 on November 22, 2019, effective January 1, 2020. The following documents are related to the release of the current version of Rule 003:


December 20, 2018

On June 11, 2018, Bill 13: An Act to Secure Alberta's Electricity Future came into force, which empowered the Commission to apply financial penalties to entities violating a Commission order, rule or decision.

In Bulletin 2018-16 the commission proposed changes to AUC Rule 003: Service Quality and Reliability Performance Monitoring and Reporting for Regulated Rate Providers and Default Supply Providers. Provisions in the Electric Utilities Act and Gas Utilities Act allow the Commission to establish service quality standards for owners of electric utilities, gas utilities, regulated service providers and retailers. Revisions to Rule 003 set out certain billing and customer care requirements for these entities, including rural electrification associations, municipally-owned electric utilities and competitive retailers.

The Commission approved changes to Rule 003 on December 11, 2018 and revised the name to be Rule 003: Service Standards for Energy Service Providers effective January 1, 2019.

 

Service quality and compliance reporting

The AUC requires regulated utilities to quarterly and annually provide a detailed service quality report that provides extensive information and reporting about utility-specific energy outages and customer service standards. It also ensures that customers are treated fairly. Regulated utilities are expected to perform within strict standards set by the AUC, contained in two AUC rules, Rule 002 and Rule 003. Staff of the AUC review these reports and meet with utility officials at least once annually to discuss utility performance, including customer complaints, and investigate shortcomings if they occur. When necessary an enforcement proceeding can be initiated to deal with sub-par performance.

Documents

  
  
  
  
  
  
2020-03-23-Rule003Rule 003 effective March 23, 2020Alberta Utilities Commission2020-03-24Rule (current)2020
2020-03-23-Rule003-BlacklineRule 003 effective March 23, 2020 - blacklined versionAlberta Utilities Commission2020-03-24Rule (blacklined)2020
2019-12-18-Rule003-BlacklineRule 003 effective January 1, 2020 - blacklined versionAlberta Utilities Commission2019-12-18Rule (blacklined)2019
2019-12-18-Rule003Rule 003 effective January 1, 2020Alberta Utilities Commission2019-12-18Rule (issued)2019
2018-12-20-Rule003-StakeholderCommentsStakeholder comment table regarding Rule 003Alberta Utilities Commission2018-12-20Comments (responses)2018
2018-12-20-Rule003Rule 003 effective January 1, 2019Alberta Utilities Commission2018-12-20Rule (issued)2018
2018-11-19-Rule003-ProposedChangesAUC proposed changes and comment tableAlberta Utilities Commission2018-11-19Comments (responses)2018
2018-11-19-Rule003-BlacklineNovember 19, 2018, draft version of Rule 003 (blacklined copy)Alberta Utilities Commission2018-11-19Rule (blacklined)2018
2018-11-19-Rule003-DraftNovember 19, 2018, draft version of Rule 003Alberta Utlities Commission2018-11-19Rule (draft)2018
Bulletin 2018-07Service Quality and Reliability Performance Monitoring and Reporting for Regulated Rate Providers and Default Supply ProvidersAlberta Utilities Commission2018-04-09Bulletin2018
2010-07-01-Rule003Rule 003 effective July 1, 2010 to December 31, 2018Alberta Utilities Commission2010-03-23Rule (issued)2010
2008-01-02-Rule003Rule 003 effective January 2, 2008 to June 30, 2010Alberta Utilities Commission2008-01-02Rule (issued)2008

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