Last updated: April 9, 2018
The AUC is proposing a change to Rule 003 regarding service guarantee credits. See Bulletin 2018-07 for details.
Rule 003 sets out the reporting requirements for regulated rate providers and default supply providers. Rule 003 was put in place to set minimum performance standards of service quality and reliability for regulated retailers and default supply providers to facilitate the monitoring of performance in relation to those standards. The Alberta Utilities Commission regularly reviews Rule 003 reporting and initiates consultation with stakeholders as needed to ensure consistency in reporting metrics, to standardize the reporting format and to streamline the reporting process.
Consultation on this rule primarily involves engagement from representatives of companies who are responsible for reporting the metrics required in the rule. Consumer groups are also invited to participate.
The most recent version of Rule 003 was approved on July 1, 2010.