Recent specified penalties

Compliance and enforcement

Ensuring regulated utilities comply with AUC decisions, orders, rules and relevant legislation

Issued specified penalties

Effective January 1, 2019, the AUC can levy fines and issue public notices when electricity or natural gas service providers contravene AUC rules on utility billing, complaint response and other areas. The AUC considers and weighs the circumstances of each situation.

The AUC can address pre-defined rule contraventions through a series of set fines called specified penalties. These are financial penalties or fines that are applied when the AUC concludes contraventions have occurred and a penalty is required. They are comparable to speeding tickets, or parking tickets. These financial penalties increase as the frequency of the contraventions increase. No lengthy proceeding is required. The AUC can issue specified penalties escalating from $500 per incident, per day.

Documents

  
  
  
  
  
2019-10-18-NoPenalty-EPCORLetter regarding no penaltyEPCOR Energy Alberta GP Inc.Specified penalties – No penalty issued2019-10-18
2019-10-18-NoPenalty-EncorLetter regarding no penalty1772387 Alberta Limited PartnershipSpecified penalties – No penalty issued2019-10-18
2019-10-18-NoPenalty-DERSLetter regarding no penaltyDirect Energy Marketing LimitedSpecified penalties – No penalty issued2019-10-18
2019-09-06-NoPenaltyLetter regarding no penalty EPCOR Energy Alberta GP Inc.Specified penalties – No penalty issued2019-09-06
AUC2019-016aPublic Notice of Specified Penalty - Disputed (see Proceeding 24752)Direct Energy Marketing LimitedSpecified penalties – Billing errors2019-08-29
AUC2019-021aPublic Notice of Specified Penalty - Disputed (see Proceeding 24752)Direct Energy Marketing LimitedSpecified penalties – Billing errors2019-08-29
AUC2019-056Public Notice of Specified Penalty1772387 Alberta Limited PartnershipSpecified penalties – Billing errors2019-08-29
AUC2019-057Public Notice of Specified Penalty1772387 Alberta Limited PartnershipSpecified penalties – Billing errors2019-08-29
AUC2019-054Public Notice of Specified Penalty1772387 Alberta Limited PartnershipSpecified penalties – Billing errors2019-08-29
AUC2019-055Public Notice of Specified Penalty1772387 Alberta Limited PartnershipSpecified penalties – Billing errors2019-08-29
AUC2019-052Public Notice of Specified Penalty1772387 Alberta Limited PartnershipSpecified penalties – Billing errors2019-08-29
AUC2019-053Public Notice of Specified Penalty1772387 Alberta Limited PartnershipSpecified penalties – Billing errors2019-08-29
AUC2019-050Public Notice of Specified Penalty1772387 Alberta Limited PartnershipSpecified penalties – Billing errors2019-08-29
AUC2019-051Public Notice of Specified Penalty1772387 Alberta Limited PartnershipSpecified penalties – Billing errors2019-08-29
AUC2019-049Public Notice of Specified Penalty1772387 Alberta Limited PartnershipSpecified penalties – Billing errors2019-08-29
AUC2019-048Public Notice of Specified Penalty1772387 Alberta Limited PartnershipSpecified penalties – Billing errors2019-08-29
AUC2019-036Public Notice of Specified PenaltyENMAX Energy CorporationSpecified penalties – Disconnections in error2019-08-29
AUC2019-022aPublic Notice of Specified Penalty - Disputed (see Proceeding 24752)Direct Energy Marketing LimitedSpecified penalties – Billing errors2019-08-29
AUC2019-013aPublic Notice of Specified Penalty - Disputed (see Proceeding 24752)Direct Energy Marketing LimitedSpecified penalties – Billing errors2019-08-29
AUC2019-008aPublic Notice of Specified Penalty - Disputed (see Proceeding 24752)Direct Energy Marketing LimitedSpecified penalties – Billing errors2019-08-29
AUC2019-046Public Notice of Specified PenaltyAltaGas Utilities Inc.Specified penalties – Disconnections in error2019-08-08
AUC2019-043Public Notice of Specified PenaltyEPCOR Energy Alberta GP Inc.Specified penalties – Billing errors2019-08-08
AUC2019-040Public Notice of Specified PenaltyEPCOR Energy Alberta GP Inc.Specified penalties – Billing errors2019-08-08
AUC2019-041Public Notice of Specified PenaltyEPCOR Energy Alberta GP Inc.Specified penalties – Billing errors2019-08-08
AUC2019-042Public Notice of Specified PenaltyEPCOR Energy Alberta GP Inc.Specified penalties – Billing errors2019-08-08
AUC2019-047Public Notice of Specified PenaltyAltaGas Utilities Inc.Specified penalties – Disconnections in error2019-08-08
AUC2019-044Public Notice of Specified PenaltyEPCOR Energy Alberta GP Inc.Specified penalties – Billing errors2019-08-08
AUC2019-045Public Notice of Specified PenaltyEPCOR Energy Alberta GP Inc.Specified penalties – Billing errors2019-08-08
2019-08-01-NoPenaltyLetter regarding no penaltyENMAX Energy CorporationSpecified penalties – No penalty issued2019-08-01
AUC2019-032Public Notice of Specified PenaltyENMAX Energy CorporationSpecified penalties – Disconnections in error2019-07-30
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