Recent specified penalties

Compliance and enforcement

Ensuring regulated utilities comply with AUC decisions, orders, rules and relevant legislation

Issued specified penalties

Effective January 1, 2019, the AUC can levy fines and issue public notices when electricity or natural gas service providers contravene AUC rules on utility billing, complaint response and other areas. The AUC considers and weighs the circumstances of each situation.

The AUC can address pre-defined rule contraventions through a series of set fines called specified penalties. These are financial penalties or fines that are applied when the AUC concludes contraventions have occurred and a penalty is required. They are comparable to speeding tickets, or parking tickets. These financial penalties increase as the frequency of the contraventions increase. No lengthy proceeding is required. The AUC can issue specified penalties escalating from $500 per incident, per day.

Documents

  
  
  
  
  
AUC2019-046Public Notice of Specified PenaltyAltaGas Utilities Inc.Specified penalties – Disconnections in error2019-08-08
AUC2019-043Public Notice of Specified PenaltyEPCOR Energy Alberta GP Inc.Specified penalties – Billing errors2019-08-08
AUC2019-040Public Notice of Specified PenaltyEPCOR Energy Alberta GP Inc.Specified penalties – Billing errors2019-08-08
AUC2019-041Public Notice of Specified PenaltyEPCOR Energy Alberta GP Inc.Specified penalties – Billing errors2019-08-08
AUC2019-042Public Notice of Specified PenaltyEPCOR Energy Alberta GP Inc.Specified penalties – Billing errors2019-08-08
AUC2019-047Public Notice of Specified PenaltyAltaGas Utilities Inc.Specified penalties – Disconnections in error2019-08-08
AUC2019-044Public Notice of Specified PenaltyEPCOR Energy Alberta GP Inc.Specified penalties – Billing errors2019-08-08
AUC2019-045Public Notice of Specified PenaltyEPCOR Energy Alberta GP Inc.Specified penalties – Billing errors2019-08-08
2019-08-01-NoPenaltyLetter regarding no penaltyENMAX Energy CorporationSpecified penalties – No penalty issued2019-08-01
AUC2019-032Public Notice of Specified PenaltyENMAX Energy CorporationSpecified penalties – Disconnections in error2019-07-30
AUC2019-026Public Notice of Specified PenaltyENMAX Energy CorporationSpecified penalties – Disconnections in error2019-07-30
AUC2019-035Public Notice of Specified PenaltyENMAX Energy CorporationSpecified penalties – Disconnections in error2019-07-30
AUC2019-034Public Notice of Specified PenaltyENMAX Energy CorporationSpecified penalties – Disconnections in error2019-07-30
AUC2019-033Public Notice of Specified PenaltyENMAX Energy CorporationSpecified penalties – Disconnections in error2019-07-30
AUC2019-024Public Notice of Specified PenaltyAltaGas Utilities Inc.Specified penalties – Disconnections in error2019-07-23
AUC2019-013Public Notice of Specified PenaltyDirect Energy Marketing LimitedSpecified penalties – Billing errors2019-07-22
AUC2019-014Public Notice of Specified PenaltyDirect Energy Marketing LimitedSpecified penalties – Disconnections in error2019-07-22
AUC2019-015Public Notice of Specified PenaltyDirect Energy Marketing LimitedSpecified penalties – Disconnections in error2019-07-22
AUC2019-016Public Notice of Specified PenaltyDirect Energy Marketing LimitedSpecified penalties – Billing errors2019-07-22
AUC2019-018Public Notice of Specified PenaltyDirect Energy Marketing LimitedSpecified penalties – Disconnections in error2019-07-22
AUC2019-019Public Notice of Specified PenaltyDirect Energy Marketing LimitedSpecified penalties – Disconnections in error2019-07-22
AUC2019-021Public Notice of Specified PenaltyDirect Energy Marketing LimitedSpecified penalties – Billing errors2019-07-22
AUC2019-022Public Notice of Specified PenaltyDirect Energy Marketing LimitedSpecified penalties – Billing errors2019-07-22
2019-07-22-NoPenaltyLetter regarding no penaltyDirect Energy Marketing LimitedSpecified penalties – No penalty issued2019-07-22
2019-06-18-NoPenaltyLetter regarding no penaltyDirect Energy Marketing LimitedSpecified penalties – No penalty issued2019-06-18
AUC2019-001Public Notice of Specified Penalty - Disputed (see Proceeding 24752)Direct Energy Marketing LimitedSpecified penalties – Disconnections in error2019-06-13
AUC2019-002Public Notice of Specified Penalty - Disputed (see Proceeding 24752)Direct Energy Marketing LimitedSpecified penalties – Disconnections in error2019-06-13
AUC2019-003Public Notice of Specified Penalty - Disputed (see Proceeding 24752)Direct Energy Marketing LimitedSpecified penalties – Disconnections in error2019-06-13
AUC2019-004Public Notice of Specified Penalty - Disputed (see Proceeding 24752)Direct Energy Marketing LimitedSpecified penalties – Disconnections in error2019-06-13
AUC2019-005Public Notice of Specified Penalty - Disputed (see Proceeding 24752)Direct Energy Marketing LimitedSpecified penalties – Disconnections in error2019-06-13
1 - 30Next

Access all regulatory documents

Anyone can access applications and proceeding information through the eFiling System.

Create a new account or log in below