Effective January 1, 2019, the AUC can levy fines and issue public notices when electricity or natural gas service providers contravene AUC rules on utility billing, complaint response and other areas. The AUC considers and weighs the circumstances of each situation.
The AUC can address pre-defined rule contraventions through a series of set fines called specified penalties. These are financial penalties or fines that are applied when the AUC concludes contraventions have occurred and a penalty is required. They are comparable to speeding tickets, or parking tickets. These financial penalties increase as the frequency of the contraventions increase. No lengthy proceeding is required. The AUC can issue specified penalties escalating from $500 per incident, per day.