Recent specified penalties

Compliance and enforcement

Ensuring regulated utilities comply with AUC decisions, orders, rules and relevant legislation

Issued specified penalties

Effective January 1, 2019, the AUC can levy fines and issue public notices when electricity or natural gas service providers contravene AUC rules on utility billing, complaint response and other areas. The AUC considers and weighs the circumstances of each situation.

The AUC can address pre-defined rule contraventions through a series of set fines called specified penalties. These are financial penalties or fines that are applied when the AUC concludes contraventions have occurred and a penalty is required. They are comparable to speeding tickets, or parking tickets. These financial penalties increase as the frequency of the contraventions increase. No lengthy proceeding is required. The AUC can issue specified penalties escalating from $500 per incident, per day.

Documents

  
  
  
  
  
2020-06-25-NoPenalty-DERSLetter regarding no penaltyDirect Energy Marketing LimitedSpecified penalties – No penalty issued2020/06/25
2020-06-25-NoPenalty-ENMAXLetter regarding no penaltyENMAX Energy CorporationSpecified penalties – No penalty issued2020/06/25
2020-06-25-NoPenalty-AltaGasLetter regarding no penaltyAltaGas Utilities Inc.Specified penalties – No penalty issued2020/06/25
2020-06-25-NoPenalty-EPCORLetter regarding no penaltyEPCOR Energy Alberta GP Inc.Specified penalties – No penalty issued2020/06/25
2020-05-13-NoPenalty-EPCORLetter regarding no penaltyEPCOR Energy Alberta GP Inc.Specified penalties – No penalty issued2020/05/13
2020-05-13-NoPenalty-AltaGasLetter regarding no penaltyAltaGas Utilities Inc.Specified penalties – No penalty issued2020/05/13
2020-05-05-NoPenalty-EncorLetter regarding no penaltyEncor by EPCORSpecified penalties – No penalty issued2020/05/05
2020-05-05-NoPenalty-EPCORLetter regarding no penaltyEPCOR Energy Alberta GP Inc.Specified penalties – No penalty issued2020/05/05
2020-04-30-NoPenalty-EPCORLetter regarding no penaltyEPCOR Energy Alberta GP Inc.Specified penalties – No penalty issued2020/04/30
2020-04-30-NoPenalty-EncorLetter regarding no penaltyEncor by EPCORSpecified penalties – No penalty issued2020/04/30
2020-04-30-NoPenalty-DERSLetter regarding no penaltyDirect Energy Marketing LimitedSpecified penalties – No penalty issued2020/04/30
2020-04-30-NoPenalty-DEPLetter regarding no penaltyDirect Energy PartnershipSpecified penalties – No penalty issued2020/04/30
2020-04-08-NoPenalty-EnergyForLessLetter regarding no penaltyEnergy For Less Ltd.Specified penalties – No penalty issued2020/04/08
2020-03-31-NoPenalty-EPCORLetter regarding no penaltyEPCOR Energy Alberta GP Inc.Specified penalties – No penalty issued2020/03/31
2020-03-31-NoPenalty-ENMAXLetter regarding no penaltyENMAX Energy CorporationSpecified penalties – No penalty issued2020/03/31
2020-02-18-NoPenalty-EncorLetter regarding no penaltyEncor by EPCORSpecified penalties – No penalty issued2020/02/18
AUC2019-260Public Notice of Specified Penalty – Disputed (see Proceeding 25395)ENMAX Energy CorporationSpecified penalties – Billing errors2020/01/23
AUC2019-120Public Notice of Specified PenaltyENMAX Energy CorporationSpecified penalties – Settlement system code errors2020/01/23
2020-01-14-NoPenalty-EPCORLetter regarding no penaltyEPCOR Energy Alberta GP Inc.Specified penalties – No penalty issued2020/01/14
2019-12-20-NoPenalty-EncorLetter regarding no penaltyEncor by EPCORSpecified penalties – No penalty issued2019/12/20
2019-11-14-NoPenalty-EPCOR3Letter regarding no penaltyEPCOR Energy Alberta GP Inc.Specified penalties – No penalty issued2019/11/14
2019-11-14-NoPenalty-EPCOR2Letter regarding no penaltyEPCOR Energy Alberta GP Inc.Specified penalties – No penalty issued2019/11/14
2019-11-14-NoPenalty-EPCOR1Letter regarding no penaltyEPCOR Energy Alberta GP Inc.Specified penalties – No penalty issued2019/11/14
AUC2019-111Public Notice of Specified PenaltyDirect Energy Marketing LimitedSpecified penalties – Referral to a credit agency in error2019/11/07
AUC2019-078Public Notice of Specified PenaltyDirect Energy Marketing LimitedSpecified penalties – Billing errors2019/11/07
AUC2019-077Public Notice of Specified PenaltyDirect Energy Marketing LimitedSpecified penalties – Billing errors2019/11/07
AUC2019-076Public Notice of Specified PenaltyDirect Energy Marketing LimitedSpecified penalties – Disconnections in error2019/11/07
AUC2019-075Public Notice of Specified PenaltyDirect Energy Marketing LimitedSpecified penalties – Disconnections in error2019/11/07
AUC2019-074Public Notice of Specified PenaltyDirect Energy Marketing LimitedSpecified penalties – Referral to a credit agency in error2019/11/07
AUC2019-073Public Notice of Specified PenaltyDirect Energy Marketing LimitedSpecified penalties – Disconnections in error2019/11/07
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