Recent specified penalties

Compliance and enforcement

Ensuring regulated utilities comply with AUC decisions, orders, rules and relevant legislation

Issued specified penalties

Effective January 1, 2019, the AUC can levy fines and issue public notices when electricity or natural gas service providers contravene AUC rules on utility billing, complaint response and other areas. The AUC considers and weighs the circumstances of each situation.

The AUC can address pre-defined rule contraventions through a series of set fines called specified penalties. These are financial penalties or fines that are applied when the AUC concludes contraventions have occurred and a penalty is required. They are comparable to speeding tickets, or parking tickets. These financial penalties increase as the frequency of the contraventions increase. No lengthy proceeding is required. The AUC can issue specified penalties escalating from $500 per incident, per day.

Documents

  
  
  
  
  
2019-11-14-NoPenalty-EPCOR3Letter regarding no penaltyEPCOR Energy Alberta GP Inc.Specified penalties – No penalty issued2019-11-14
2019-11-14-NoPenalty-EPCOR2Letter regarding no penaltyEPCOR Energy Alberta GP Inc.Specified penalties – No penalty issued2019-11-14
2019-11-14-NoPenalty-EPCOR1Letter regarding no penaltyEPCOR Energy Alberta GP Inc.Specified penalties – No penalty issued2019-11-14
AUC2019-111Public Notice of Specified Penalty - Disputed (see Proceeding 25088)Direct Energy Marketing LimitedSpecified penalties – Referral to a credit agency in error2019-11-07
AUC2019-078Public Notice of Specified Penalty - Disputed (see Proceeding 25088)Direct Energy Marketing LimitedSpecified penalties – Billing errors2019-11-07
AUC2019-077Public Notice of Specified Penalty - Disputed (see Proceeding 25088)Direct Energy Marketing LimitedSpecified penalties – Billing errors2019-11-07
AUC2019-076Public Notice of Specified Penalty - Disputed (see Proceeding 25088)Direct Energy Marketing LimitedSpecified penalties – Disconnections in error2019-11-07
AUC2019-075Public Notice of Specified Penalty - Disputed (see Proceeding 25088)Direct Energy Marketing LimitedSpecified penalties – Disconnections in error2019-11-07
AUC2019-074Public Notice of Specified Penalty - Disputed (see Proceeding 25088)Direct Energy Marketing LimitedSpecified penalties – Referral to a credit agency in error2019-11-07
AUC2019-073Public Notice of Specified Penalty - Disputed (see Proceeding 25088)Direct Energy Marketing LimitedSpecified penalties – Disconnections in error2019-11-07
AUC2019-079Public Notice of Specified PenaltyDirect Energy PartnershipSpecified penalties – Referral to a credit agency in error2019-11-07
AUC2019-101Public Notice of Specified PenaltyEPCOR Energy Alberta GP Inc.Specified penalties – Billing errors2019-11-07
AUC2019-100Public Notice of Specified PenaltyEPCOR Energy Alberta GP Inc.Specified penalties – Referral to a credit agency in error2019-11-07
AUC2019-098Public Notice of Specified PenaltyEPCOR Energy Alberta GP Inc.Specified penalties – Referral to a credit agency in error2019-11-07
AUC2019-097Public Notice of Specified PenaltyEPCOR Energy Alberta GP Inc.Specified penalties – Referral to a credit agency in error2019-11-07
AUC2019-095Public Notice of Specified PenaltyEPCOR Energy Alberta GP Inc.Specified penalties – Disconnections in error2019-11-07
AUC2019-094Public Notice of Specified PenaltyEPCOR Energy Alberta GP Inc.Specified penalties – Disconnections in error2019-11-07
AUC2019-089Public Notice of Specified PenaltyEPCOR Energy Alberta GP Inc.Specified penalties – Billing errors2019-11-07
AUC2019-087Public Notice of Specified PenaltyEPCOR Energy Alberta GP Inc.Specified penalties – Disconnections in error2019-11-07
AUC2019-117Public Notice of Specified PenaltyEnergy for Less Ltd.Specified penalties – Settlement system code errors2019-11-07
AUC2019-114Public Notice of Specified PenaltySponsor Energy Inc.Specified penalties – Settlement system code errors2019-11-07
AUC2019-112Public Notice of Specified PenaltyJust Energy Group Inc.Specified penalties – Billing errors2019-11-07
AUC2019-082Public Notice of Specified Penalty - Disputed (see Proceeding 25088)Direct Energy Marketing LimitedSpecified penalties – Billing errors2019-11-07
AUC2019-081Public Notice of Specified Penalty - Disputed (see Proceeding 25088)Direct Energy Marketing LimitedSpecified penalties – Billing errors2019-11-07
2019-10-18-NoPenalty-EPCORLetter regarding no penaltyEPCOR Energy Alberta GP Inc.Specified penalties – No penalty issued2019-10-18
2019-10-18-NoPenalty-EncorLetter regarding no penalty1772387 Alberta Limited PartnershipSpecified penalties – No penalty issued2019-10-18
2019-10-18-NoPenalty-DERSLetter regarding no penaltyDirect Energy Marketing LimitedSpecified penalties – No penalty issued2019-10-18
2019-09-06-NoPenaltyLetter regarding no penaltyEPCOR Energy Alberta GP Inc.Specified penalties – No penalty issued2019-09-06
AUC2019-016aPublic Notice of Specified Penalty - Disputed (see Proceeding 24752)Direct Energy Marketing LimitedSpecified penalties – Billing errors2019-08-29
AUC2019-021aPublic Notice of Specified Penalty - Disputed (see Proceeding 24752)Direct Energy Marketing LimitedSpecified penalties – Billing errors2019-08-29
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