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The Alberta Utilities Commission directs electric distribution utilities and gas distributors through Rule 002 and regulated service providers through Rule 003 to report on service quality and reliability through the legislated authority of the Electric Utilities Act. The reporting of these metrics is intended to ensure that high-quality customer service is maintained and that important components of the distribution system remain reliable.

In addition, in EUB Decision 2007-071, Board Direction 52, the Alberta Energy and Utilities Board directed ATCO Electric to provide a comprehensive listing of all transmission related service quality and reliability measures or indices that are currently being prepared for external use, and any reports being prepared for internal use, that ATCO Electric considers may be appropriate for this purpose. Further, the Board directed ATCO Electric to file these measures, indices and reports in conjunction with ATCO Electric's Annual Quality of Service Report. In compliance with EUB Decision 2007-071, Board Direction 52, ATCO Electric has compiled the reports (which can be found under the Rule 002 section below).

Reporting on pre-determined metrics about utilities' service quality and reliability is an effective way for the AUC to monitor service levels, provide the public with information about service levels, establish future performance targets and to implement penalties for poor performance if necessary.

 *For all Microsoft Excel documents, please right click the file link and select 'Open'* 

Rule 002

  
  
  
  
  
2017-Q1-SQRP-Rule002-ENMAXPowerENMAX Power CorporationOwners of electric distribution systems/gas distributorsQ12017
2017-Q1-SQRP-Rule002-EPCOR_DTEPCOR Distribution & Transmission Inc.Owners of electric distribution systems/gas distributorsQ12017
2017-Q1-SQRP-Rule002-FortisAlbertaFortisAlberta Inc.Owners of electric distribution systems/gas distributorsQ12017
2017-Q1-SQRP-Rule002-AltaGasAltaGas Utilities Inc.Owners of electric distribution systems/gas distributorsQ12017
2017-Q1-SQRP-Rule002-ATCOElectricATCO ElectricOwners of electric distribution systems/gas distributorsQ12017
2017-Q1-SQRP-Rule002-ATCOGasATCO GasOwners of electric distribution systems/gas distributorsQ12017
2016_Q4-SQRP-Rule002-AltaGasAltaGas Utilities Inc.Owners of electric distribution systems/gas distributorsQ42016
2016_Q4-SQRP-Rule 002-ATCOElectricATCO ElectricOwners of electric distribution systems/gas distributorsQ42016
2016_Q4-SQRP-Rule002-ATCOGasATCO GasOwners of electric distribution systems/gas distributorsQ42016
2016_Q4-Rule002-EDTIEPCOR Distribution and TransmissionOwners of electric distribution systems/gas distributorsQ42016
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Rule 003

  
  
  
  
  
2017-Q1-SQRP-Rule003ENMAX-electricENMAX EnergyRegulated rate providers/default supply providersQ12017
2017-Q1-SQRP-Rule003EPCOR-electricEPCOR Energy Alberta GP Inc.Regulated rate providers/default supply providersQ12017
2017-Q1-SQRP-Rule003Direct-electricDirect Energy electricRegulated rate providers/default supply providersQ12017
2017-Q1-SQRP-Rule003Direct-gasDirect Energy gasRegulated rate providers/default supply providersQ12017
2017-Q1-SQRP-Rule003-AltaGasAltaGas Utilities Inc.Regulated rate providers/default supply providersQ12017
2016_Q4-SQRP-Rule-003-AltaGasAltaGas Utilities Inc.Regulated rate providers/default supply providersQ42016
2016_Q4-SQRP-Rule003-DERSElectricDirect Energy ElectricRegulated rate providers/default supply providersQ42016
2016_Q4-SQRP-Rule003-DERSGasDirect Energy GasRegulated rate providers/default supply providersQ42016
2016_Q4-SQRP-Rule003-ENMAXEnergyENMAX Energy CorporationRegulated rate providers/default supply providersQ42016
2016_Q4-SQRP-Rule003-EDTIEPCOR Distribution and TransmissionRegulated rate providers/default supply providersQ42016
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Rural electrification association(s)

The Battle River Power Coop and EQUS REA Ltd., on a volunteer basis, prepared and provided the Alberta Utilities Commission the electric distribution system's reliability and performance metrics in the reporting manner outlined in Rule 002. The rural electrification associations have requested that these reports be made available for viewing on the AUC’s website. These reports are being posted for information purposes only. The AUC has not reviewed or verified the contents of these reports.

  
  
  
  
  
2017-Q1-SQRP-Rule002-BattleRiverBattle River Rural Electrification Association LimitedRural electrification associationQ12017
2017-Q1-SQRP-Rule002-EQUSEQUS REA Ltd.Rural electrification associationQ12017
2016_Q4-SQRP-Rule002-BattleRiverBattle River Rural Electrification Association LimitedRural electrification associationQ42016
2016_Q1-SQRP-Rule001-BattleRiverPowerCoopBattle River Rural Electrification Association LimitedRural electrification associationQ12016
2016-Annual-SQRP-Rule002BattleRiverBattle River Rural Electrification Association LimitedRural electrification associationAnnual2016
2015_Q4-SQRP-Rule002-BattleRiverPowerCoopBattle River Rural Electrification Association LimitedRural electrification associationQ42015
2015_Q3-SQRP-Rule002-BattleRiverPowerCoopBattle River Rural Electrification Association LimitedRural electrification associationQ32015
2015_Q2-SQRP-Rule002-BRREABattle River Rural Electrification Association LimitedRural electrification associationQ22015
2015_Q1-SQRP-Rule002-BattleRiverBattle River Rural Electrification Association LimitedRural electrification associationQ12015
2015-SQRP-Rule002-BattleRiverPowerCoopBattle River Rural Electrification Association LimitedRural electrification associationAnnual2015
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