Service quality and reliability plans

Service quality and reliability plans

Reporting to ensure high-quality customer service and reliable electric and natural gas service

The Alberta Utilities Commission directs electric distribution utilities and gas distributors through Rule 002 and regulated service providers through Rule 003 to report on service quality and reliability through the legislated authority of the Electric Utilities Act. The reporting of these metrics is intended to ensure that high-quality customer service is maintained and that important components of the distribution system remain reliable.

In addition, in EUB Decision 2007-071, Board Direction 52, the Alberta Energy and Utilities Board directed ATCO Electric to provide a comprehensive listing of all transmission related service quality and reliability measures or indices that are currently being prepared for external use, and any reports being prepared for internal use, that ATCO Electric considers may be appropriate for this purpose. Further, the Board directed ATCO Electric to file these measures, indices and reports in conjunction with ATCO Electric's Annual Quality of Service Report. In compliance with EUB Decision 2007-071, Board Direction 52, ATCO Electric has compiled the reports (which can be found under the Rule 002 section below).

Reporting on pre-determined metrics about utilities' service quality and reliability is an effective way for the AUC to monitor service levels, provide the public with information about service levels, establish future performance targets and to implement penalties for poor performance if necessary.

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Rule 002

  
  
  
  
  
2018-Q1-SQRP-Rule002-AltaGasAltaGas Utilities Inc.Owners of electric distribution systems/gas distributorsQ12018
2018-Q1-SQRP-Rule002-ATCOElectricATCO Electric Ltd.Owners of electric distribution systems/gas distributorsQ12018
2018-Q1-SQRP-Rule002-ENMAXPowerENMAX Power CorporationOwners of electric distribution systems/gas distributorsQ12018
2018-Q1-SQRP-Rule002-FortisAlbertaFortisAlberta Inc.Owners of electric distribution systems/gas distributorsQ12018
2018-Q1-SQRP-Rule002-ATCOGasATCO GasOwners of electric distribution systems/gas distributorsQ12018
2018-Q1-SQRP-Rule002-EPCOREpcor Distribution & Transmission Inc. Owners of electric distribution systems/gas distributorsQ12018
2018-Q2-SQRP-Rule002-EDTIEPCOR Distribution and Transmission Inc.Owners of electric distribution systems/gas distributorsQ22018
2018-Q2-SQRP-Rule002-FortisAlbertaFortisAlberta Inc.Owners of electric distribution systems/gas distributorsQ22018
2018-Q2-SQRP-Rule002-ATCOElectricATCO Electric Ltd.Owners of electric distribution systems/gas distributorsQ22018
2018-Q2-SQRP-Rule002-ATCOGasATCO GasOwners of electric distribution systems/gas distributorsQ22018
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Rule 003

  
  
  
  
  
2018-Q1-SQRP-Rule003-AltaGasAltaGas Utilities Inc.Regulated rate providers/default supply providersQ12018
2018-Q1-SQRP-Rule003-ENMAXEnergyENMAX Energy CorporationRegulated rate providers/default supply providersQ12018
2018-Q1-SQRP-Rule003-EPCOREnergyEpcor Energy Inc.Regulated rate providers/default supply providersQ12018
2018-Q1-SQRP-Rule003-DERS-electricDirect Energy electricRegulated rate providers/default supply providersQ12018
2018-Q1-SQRP-Rule003-Direct Energy gasDirect Energy gasRegulated rate providers/default supply providersQ12018
AltaGas Rule 003 Q2 2018 GraphsAltaGas Utilities Inc.Regulated rate providers/default supply providersQ22018
EPCOR Energy Rule 003 2018 Q2 GraphsEPCOR Distribution and Transmission Inc.Owners of electric distribution systems/gas distributorsQ22018
ENMAX Energy Rule 003 Q2 2018 GraphsENMAX Power CorporationOwners of electric distribution systems/gas distributorsQ22018
DERS Electric Rule 003 Graphs Q2 2018Direct Energy ElectricRegulated rate providers/default supply providersQ22018
DERS Gas Rule 003 Graphs Q2 2018Direct Energy GasRegulated rate providers/default supply providersQ22018
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Rural electrification association(s)

The Battle River Power Coop and EQUS REA Ltd., on a volunteer basis, prepared and provided the Alberta Utilities Commission the electric distribution system's reliability and performance metrics in the reporting manner outlined in Rule 002. The rural electrification associations have requested that these reports be made available for viewing on the AUC’s website. These reports are being posted for information purposes only. The AUC has not reviewed or verified the contents of these reports.

  
  
  
  
  
2018-Q1-SQRP-Rule002-EQUSEQUS REA Ltd.Rural electrification associationQ12018
2018-Q1-SQRP-Rule002-BattleRiverBattle River Rural Electrification Association LimitedRural electrification associationQ12018
2018-Q2-SQRP-Rule002-EQUSEQUS REA Ltd.Rural electrification associationQ22018
2018-Q2-SQRP-Rule002-BattleRiverBattle River Rural Electrification Association LimitedRural electrification associationQ22018
2018-Q3-SQRP-Rule002-EQUSEQUS REA Ltd.Rural electrification associationQ32018
2018-Q3-SQRP-Rule002-BattleRiverBattle River Rural Electrification Association LimitedRural electrification associationQ32018
2017-Q4-Rule002-SQRP-BattleRiverBattle River Rural Electrification Association LimitedRural electrification associationAnnual2017
2017-Q4-Rule002-SQRP-EQUSREAEQUS REA Ltd.Rural electrification associationAnnual2017
2017-Annual-Rule002-SQRP-BattleRiverBattle River Rural Electrification Association LimitedRural electrification associationAnnual2017
2017-Annual-Rule002-SQRP-EQUSEQUS REA Ltd.Rural electrification associationAnnual2017
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Anyone can access applications and proceeding information through the eFiling System.

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