Service quality and reliability plans

Service quality and reliability plans

Reporting to ensure high-quality customer service and reliable electric and natural gas service

The Alberta Utilities Commission directs electric distribution utilities and gas distributors through Rule 002 and regulated service providers through Rule 003 to report on service quality and reliability through the legislated authority of the Electric Utilities Act. The reporting of these metrics is intended to ensure that high-quality customer service is maintained and that important components of the distribution system remain reliable.

In addition, in EUB Decision 2007-071, Board Direction 52, the Alberta Energy and Utilities Board directed ATCO Electric to provide a comprehensive listing of all transmission related service quality and reliability measures or indices that are currently being prepared for external use, and any reports being prepared for internal use, that ATCO Electric considers may be appropriate for this purpose. Further, the Board directed ATCO Electric to file these measures, indices and reports in conjunction with ATCO Electric's Annual Quality of Service Report. In compliance with EUB Decision 2007-071, Board Direction 52, ATCO Electric has compiled the reports (which can be found under the Rule 002 section below).

Reporting on pre-determined metrics about utilities' service quality and reliability is an effective way for the AUC to monitor service levels, provide the public with information about service levels, establish future performance targets and to implement penalties for poor performance if necessary.

 For all Microsoft Excel documents, please right click the file link and select "Open"

Rule 002

  
  
  
  
  
2019-Q1-SQRP-Rule002-ENMAXENMAX Power CorporationRegulated rate providers/default supply providersQ12019
2019-Q1-SQRP-Rule002-ATCOElectricATCO Electric Ltd.Owners of electric distribution systems/gas distributorsQ12019
2019-Q1-SQRP-Rule002-EDTIEPCOR Distribution & Transmission Inc.Owners of electric distribution systems/gas distributorsQ12019
2019-Q1-SQRP-Rule002-FortisAlbertaFortis Alberta Inc.Owners of electric distribution systems/gas distributorsQ12019
2019-Q1-SQRP-Rule002-ATCOGasATCO GasOwners of electric distribution systems/gas distributorsQ12019
2019-Q1-SQRP-Rule002-AltaGasAltaGas Utilities Inc.Regulated rate providers/default supply providersQ12019
2019-Q1-SQRP-Rule002-NorthParklandPowerNorth Parkland PowerOwners of electric distribution systems/gas distributorsQ12019
2019-Q2-SQRP-Rule002-FortisAlbertaFortis Alberta Inc.Owners of electric distribution systems/gas distributorsQ22019
2019-Q2-SQRP-Rule002-AltaGasAltaGas Utilities Inc.Regulated rate providers/default supply providersQ22019
2019-Q2-SQRP-Rule002-ATCOGasATCO GasOwners of electric distribution systems/gas distributorsQ22019
1 - 10Next

Rule 003

  
  
  
  
  
DERS Gas Rule 003 2019 Q1 GraphsDirect Energy GasRegulated rate providers/default supply providersQ12019
AltaGas Rule 003 2019 Q1 GraphsAltaGas Utilities Inc.Regulated rate providers/default supply providersQ12019
DERS Electric Rule 003 2019 Q1 GraphsDirect Energy ElectricRegulated rate providers/default supply providersQ12019
ENMAX Energy Rule 003 2019 Q1 GraphsENMAX Energy CorporationRegulated rate providers/default supply providersQ12019
EPCOR Energy Rule 003 2019 Q1 GraphsEPCOR Energy Alberta GP Inc.Regulated rate providers/default supply providersQ12019
AltaGas Rule 003 2019 Q3 Owner GraphsAltaGas Utilities Inc.Regulated rate providers/default supply providersQ32019
AltaGas Rule 003 2019 Q3 Provider GraphsAltaGas Utilities Inc.Regulated rate providers/default supply providersQ32019
DERS Gas Rule 003 2019 Q3 GraphsDirect Energy GasRegulated rate providers/default supply providersQ32019
EPCOR Energy Rule 003 2019 Q3 GraphsEPCOR Energy Alberta GP Inc.Regulated rate providers/default supply providersQ32019
ENMAX Energy Rule 003 2019 Q3 GraphsENMAX Energy CorporationRegulated rate providers/default supply providersQ32019
1 - 10Next

Rural electrification association(s)

The Battle River Power Coop and EQUS REA Ltd., on a volunteer basis, prepared and provided the Alberta Utilities Commission the electric distribution system's reliability and performance metrics in the reporting manner outlined in Rule 002. The rural electrification associations have requested that these reports be made available for viewing on the AUC’s website. These reports are being posted for information purposes only. The AUC has not reviewed or verified the contents of these reports.

  
  
  
  
  
EQUS_SID_0130_20190527094038EQUS REA Ltd.Rural electrification associationOther2019
BlueMountainPower_SID_0120_20190611094035Blue Mountain Power Co-opRural electrification associationOther2019
Wildrose_SID_0153_20190607132839Wildrose REARural electrification associationOther2019
2019-Q1-SQRP-Rule002-EQUSEQUS REA Ltd.Rural electrification associationQ12019
2019-Q1-SQRP-Rule002-BattleRiverBattle River Rural Electrification Association LimitedRural electrification associationQ12019
2019-Q2-SQRP-Rule002-EQUSEQUS REA Ltd.Rural electrification associationQ22019
2018-Annual-Rule002-SQRP-EQUSEQUS REA Ltd.Rural electrification associationAnnual2018
2018-Annual-SQRP-Rule002-BattleRiverBattle River Rural Electrification Association LimitedRural electrification associationAnnual2018
2018-Q1-SQRP-Rule002-EQUSEQUS REA Ltd.Rural electrification associationQ12018
2018-Q1-SQRP-Rule002-BattleRiverBattle River Rural Electrification Association LimitedRural electrification associationQ12018
1 - 10Next

Access all regulatory documents

Anyone can access applications and proceeding information through the eFiling System.

Create a new account or log in below