Introduction and background:
On December 18, 2003, the Energy and Utilities Board (EUB), predecessor to the Alberta Utilities Commission (AUC or Commission), issued Directive 002 for owners of electricity distribution systems and Directive 003 for regulated rate providers and default supply providers. These directives were put in place to set minimum performance standards of service quality and reliability for electricity distributors and regulated retailers and to facilitate the monitoring of performance in relation to those standards.
On January 2, 2008, the Commission issued AUC Rule 002 and AUC Rule 003. There were no changes made to the original directives other than to issue them under the AUC name.
Revisions to AUC Rule 002 and AUC Rule 003 were approved on March 23, 2010. Rule 002 has been expanded so that both electricity distribution system owners and gas distributors are included in the rule. In addition to incorporating gas distributors into Rule 002, the changes to Rules 002 and 003 are primarily:
- To ensure consistency in both interpretation and reporting of the metrics;
- To standardize the reporting format; and
- To streamline the reporting process for owners, distributors and regulated retailers by centralizing reporting from other Commission rules into Rules 002 and 003.
On September 13, 2012, the AUC issued Bulletin 2012-09 to announce the initiation of an AUC Rule 002 consultation process in preparation for performance based regulation as per AUC Decision 2012-237.
Service Quality and Reliability Performance Rule developments:
AUC Rule 002
March 7, 2013:
The reporting templates for the latest version of Rule 002: Service Quality and Reliability Performance Monitoring and Reporting for Owners of Electric Distribution Systems and for Gas Distributors are now available. The following documents are related to the release of the revised reporting templates:
Reporting template for gas distributors
Reporting template for owners of electric distribution systems
AUC letter in response to Calgary submission regarding ATCO Gas Rule 002 reporting template requirements
December 31, 2012:
The Commission approved changes to Rule 002: Service Quality and Reliability Performance Monitoring and Reporting for Owners of Electric Distribution Systems and for Gas Distributors on December 31, 2012. The following documents are related to the release of the revised Rule 002:
AUC responses to stakeholder comments
December 11, 2012:
The AUC issued Bulletin 2012-17 to announce proposed revisions to AUC Rule 002 and to invite interested parties to provide written comments. Participants who wish to provide written comments on the revisions to the rule are encouraged to use the comment table. Written comments must be addressed to Anne Glass (email@example.com) no later than 5 p.m. on December 18, 2012.
Draft 2013 black line version of Rule 002: Service Quality and Reliability Performance Monitoring and Reporting for Owners of Electric Distribution Systems and for Gas Distributors
Draft 2013 version of Rule 002: Service Quality and Reliability Performance Monitoring and Reporting for Owners of Electric Distribution Systems and for Gas Distributors
AUC proposed changes and comment table
Meeting summaries from stakeholder meetings:
October 18, 2012 meeting - Annual review meetings
October 18, 2012 meeting - Gas distributor new metrics and target setting
October 17, 2012 meeting - New metrics
October 17, 2012 meeting - Work completion metrics
October 17, 2012 meeting - Meter reading
October 17, 2012 meeting - Reliability and line losses
October 16, 2012 meeting - Target setting approach
October 16, 2012 meeting - Penalty structure
September 13, 2012:
The AUC issued Bulletin 2012-09 to announce the initiation of a consultation for AUC Rule 002. The review process will commence with stakeholder meetings to be held on October 16 through October 18, 2012. Market participants and other interested parties that wish to participate in the consultation process should notify Anne Glass by telephone at 403-592-4389, or by email at firstname.lastname@example.org by October 4, 2012.
Bulletin 2012-09 announcing AUC Rule 002 review process
Letter from AltaGas Utilities, September 25, 2012
Letter from FortisAlberta Inc., September 27, 2012
AUC response letter to AltaGas Utilities Inc., September 28, 2012
Previous rule developments:
AUC Rule 002 and AUC Rule 003