Service quality and reliability plansAUC
Rule 002 sets out the standards by which the wire owner’s performance is measured and
Rule 003 sets out the standards by which the regulated service provider quality and reliability plans are measured. The service quality and reliability plans (SQRP) for wire owners provide the comprehensive reporting of meter reading and work completion and measures the actual performance against industry standards. The SQRP for regulated service providers provide quantifiable metrics on customer service, billing performance, billing accuracy and timelines against benchmarks and minimum standards set by the AUC.
Finances and operationsRule 005 sets out the requirements and format for the annual submission of financial and operational results required of regulated utilities and service providers in Alberta. Finances and operations reports are submitted each spring following the fiscal year end of December 31.
These reports were developed to ensure uniform, timely and consistent reporting.
Code of conductRule 030 and the Code of Conduct Regulation set out requirements for certain distributors, affiliated providers and regulated rate suppliers to file annual reports and reports of non-compliance with the AUC. Annual reports and reports of non-compliance are also required by each utility’s inter-affiliate code of conduct and compliance plans. These reports filed can be viewed in the eFiling System under the reports section, accessed just below the go to toolbar.
AuditThe Commission believes that independent, objective, publicly reported third-party reviews of utility finances and operations, provide the Commission and other stakeholders greater confidence of reported utility results.
Rule 006 outlines the AUC authority and process used to conduct audits and publish the audit reports.
Archived reportsThe current and archived reports can be found on this archived reports page. To filter the information to find the report you are looking for, hover over the column heading and select your option from the dropdown menu. If you sign up for an eFiling System account the reports are also available upon log in to the system.