recent enforcement decisions

Compliance and enforcement

Ensuring regulated utilities comply with AUC decisions, orders, rules and relevant legislation

The Alberta Utilities Commission has recently resolved the following compliance and enforcement matters.

The Commission’s enforcement staff conduct a preliminary examination of all complaints that appear to involve a contravention of Alberta’s utility laws, and Commission orders, decisions and rules. Many of those complaints are resolved without the need for further investigation or enforcement action.

If it appears that a violation of law or rule can be proven and the information is sufficient to warrant further action, then a designated enforcement Commission member (a member of the regulatory tribunal) is assigned to the file and decides whether further investigation is warranted.

The following matters were resolved as a result of Commission investigations.

Enforcement resolutions

  
  
  
2020-11-12-FortisAlbertaRate classificationRates
2020-11-10-ATCOEnergyDe-energize requestRates
2020-11-05-ATCOElectricCompaction and soil erosionLandowner issues
2020-11-04-FortisAlbertaProperty damageLandowner issues
2020-10-30-ATCOElectricFees for underground conversionRates
2020-10-29-JustEnergyDe-enrolment disputeRates
2020-10-27-AltaGas2Disconnection disputeRates
2020-10-27-AltaGasCustomer contribution for gas serviceRates
2020-10-23-CapitalPowerCommitments made in a proceedingLandowner issues
2020-09-25-ENMAXProperty damageLandowner issues
2020-08-07-DERSErroneous enrollment and billingMarket oversight
2020-08-07-ATCOGasInstallation feesRates
2020-07-30-DERSReferral to credit agencyMarket oversight
2020-06-16-AltaGasMinimum daily chargesRates
2020-06-10-DERS-ATCOGasDisconnectionMarket oversight
2020-06-09-ATCOGasRelocation of residential gas lineLandowner issues
2020-06-01-ENMAXElectronic billsMarket oversight
2020-05-28-RedDeerWater feesRates
2020-04-30-FortisAlbertaIdle chargesRates
2020-04-20-EnercareIncorrect billsMarket oversight
2020-04-02-ENMAXPowerTransmission line poles located near Crowchild SquareLandowner issues
2020-02-27-ATCOElectric-1Damage to propertyLandowner issues
2020-02-27-ATCOElectricHistorical chargesRates
2020-01-14-EPCORReconciled chargesRates
2019-12-20-DERSDisconnection and referral to a credit agencyMarket oversight
2019-12-17-FortisPole disposalLandowner issues
2019-11-22-DERSAdditional chargesMarket oversight
2019-11-14-ATCOElectricDamage to propertyLandowner issues
2019-11-06-FortisAlbertaIdle and exit chargesRates
2019-10-16-VillageOfWabamunWater ratesRates
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