Rule 002: Service Quality and Reliability Performance Monitoring and Reporting for Owners of Electric Distribution Systems and for Gas Distributors
December 17, 2020
Rule 002 sets out the reporting requirements for owners of electric distribution systems and for gas distributors and was put in place to set minimum performance standards of service quality and reliability for owners of electric distribution systems and gas distributors to facilitate the monitoring of performance in relation to those standards.
The AUC regularly reviews Rule 002 and initiates consultation with stakeholders to ensure consistency in reporting metrics, to standardize the reporting format and to streamline the reporting process.
Consultation on this rule primarily involves engagement from representatives of companies who are responsible for reporting the metrics required in the rule. Consumer groups are also invited to participate.
Performance measurement standards include:
Customer service standards set by this rule include:
Reports are submitted using a template on an annual and quarterly basis.
Rule 002 reporting template for gas distributors
Rule 002 reporting template for electric distributors
Previous versions of this rule and related bulletins can be found in the consultations library. Sort by topic (Rule 002) and by document type to find the information you are looking for.
Service quality and reliability plans