Standard codes for Rule 004
The current codes provided are subject to Rule 004 requirements in order to provide timely and accurate tariff billing information. Background to development of the code:
Carbon Levy Implementation and follow-up Fort McMurray fires stakeholder meetings on customer and billing issues On May 3, 2016, Fort McMurray and surrounding areas in the Regional Municipality of Wood Buffalo were under threat of an out of control wildfire that resulted in the government issuing a mandatory evacuation order to approximately 80,000 residents in the area. On May 4, 2016, ATCO Electric and ATCO Gas advised market participants that they were actively monitoring the situation in the Regional Municipality of Wood Buffalo area and working with local authorities and provincial officials to keep residents, employees and emergency personnel safe. In order to ensure effective oversight of utility delivery, and to support government efforts to minimize the impact on affected Albertans, AUC staff invited industry stakeholders who had customers in the Regional Municipality of Wood Buffalo area to participate in a number of telephone conference calls. Retailer performance metrics reporting
The following document templates are to be used by regulated retailers for reporting results for each of the retailer performance metrics described in Table 2-2 in Section 2.14 of the code. Performance Monitoring Metrics Pseudocode
The following document describes, in a generic way, the programming logic that should be taken into consideration when developing reporting results for each of the distributor performance metrics described in Table 2-2 in Section 2.14 of the code. Distributor performance monitoring metrics reporting
The following document templates are to be used by regulated electric and gas distributors for reporting results for each of the distributor performance metrics described in Table 2-2 in Section 2.14 of the code. Distributor specific practices
Distributors have different operational practices that affect how tariff billing information is disclosed. The AUC has solicited disclosure of the following: Compliance plans
The compliance plans outline the procedures, roles, responsibilities and timelines to transact according to the rule. Version 2.0 of the rule was in effect as of April 1, 2015. Compliance plans applicable to previous versions of the Tariff Billing Code (Versions 1.0 to 1.3) Compliance plans - exemptions Exemptions, if any, can be found within the compliance plan of the individual distributor and regulated rate providers.
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