How to use the eFiling System

How to use the eFiling System

Quick tips and guidance about how to access and submit information to the AUC

​​The eFiling System is a web-based electronic filing tool primarily used to manage, search and upload documents which are used by the Commission to review and consider applications filed through the syste​m.

Supporting and instructional documents for the eFiling System are available below.

For questions related to the eFiling System, please contact us at:
Phone: 310-4AUC (4282) in Alberta or 1-833-511-4282 outside of Alberta 
Email: info@auc.ab.ca

Document

Description

eFiling System user guideDetailed instructions on using the eFiling System.
Quick tip: Setting up your eFiling System account​Brief description of how to set up an eFiling System account.

Quick tip: File an application

Brief description of how to file an application with the AUC.

Quick tip: Participate in a proceeding

Brief description of how to register to participate in a proceeding.
Quick tip: Make a filingBrief description of how to file a submission in a proceeding.
Quick tip: Upload documents
​Brief description of how to upload a document to a proceeding.​

Quick tip: Revise a document

​Brief description of how to revise a document to a proceeding.​
Quick tip: Respond to a direction​Brief description of how to respond to a decision direction.
​Quick tip: Confidential proceedings for disclosing parties

​Detailed instructions for how to request information to remain confidential and off the public record. 

Quick tip: how to file a billing deferral application using the eFiling System

​Detailed instructions on how to file a billing deferral application using the eFiling System

​Quick tip: Utility Payment Deferral 
Pr​o​gram reporting guide

​​Detailed instructions on how to file post disposition reports under the same proceeding number as the billing deferral application previously filed.​

 

System maintenance 

The AUC performs regular system maintenance on the second Saturday of every month. During the regular maintenance the information technology services will have intermittent disruptions starting at 6 p.m. on those Saturdays which may last until 11 a.m. the following Sunday. Effective, June 12, 2021, the regular maintenance window has changed​ to 6 a.m to 6 p.m. on the second Saturday of every month.​

November 13, 2021 eFiling System update release notes​

June 8, 2021 eFiling System update release notes​

February 5, 2021 eFiling System update release notes

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Access all regulatory documents

Anyone can access applications and proceeding information through the eFiling System.

Create a new account or log in below