How to use the eFiling System

The eFiling System is a web-based electronic filing tool primarily used to manage, search and upload documents which are used by the Commission to review and consider applications filed through the system.

Supporting and instructional documents for the eFiling System are available below.

For questions related to the eFiling System, please contact us at:
Phone: 310-4AUC (4282) in Alberta or 1-833-511-4282 outside of Alberta
Email: info@auc.ab.ca

Document	Description
eFiling System user guide	Detailed instructions on using the eFiling System.
Quick tip: Setting up your eFiling System account	Brief description of how to set up an eFiling System account.
Quick tip: File an application	Brief description of how to file an application with the AUC.
Quick tip: Participate in a proceeding	Brief description of how to register to participate in a proceeding.
Quick tip: Make a filing	Brief description of how to file a submission in a proceeding.
Quick tip: Upload documents	Brief description of how to upload a document to a proceeding.
Quick tip: Revise a document	Brief description of how to revise a document to a proceeding.
Quick tip: Respond to a direction	Brief description of how to respond to a decision direction.
Quick tip: Confidential proceedings for disclosing parties	Detailed instructions for how to request information to remain confidential and off the public record.
Quick tip: how to file a billing deferral application using the eFiling System	Detailed instructions on how to file a billing deferral application using the eFiling System
Quick tip: Utility Payment Deferral Program reporting guide	Detailed instructions on how to file post disposition reports under the same proceeding number as the billing deferral application previously filed.

System maintenance

The AUC performs regular system maintenance on the second Saturday of every month. During the regular maintenance the information technology services will have intermittent disruptions starting at 6 p.m. on those Saturdays which may last until 11 a.m. the following Sunday. Effective, June 12, 2021, the regular maintenance window has changed to 6 a.m to 6 p.m. on the second Saturday of every month.

November 13, 2021 eFiling System update release notes

June 8, 2021 eFiling System update release notes

February 5, 2021 eFiling System update release notes