Consultations Rule 003


Alberta Utilities Commission holds consultations with stakeholders to develop rules

​​Consultation for Rule 003 - Service Quality Reporting for Energy Service Providers

Status: Closed​ 

Last updated: December 17, 2020


December 17, 2020

The Commission approved changes to Rule 003: Service Quality Reporting for Energy Service Providers on December 16, 2020. The following documents are related to the release of the current version of Rule 003:

 ​November 13, 2020

The AUC issued Bulletin 2020-36 to announce proposed revisions to Rule 003: Service Standards for Energy Service Providers, and to invite interested parties to provide written comments. Participants who wish to provide written comments on the proposed revisions to the rule are asked to please register on Engage by visiting the Rule 003 AUC Engage project page​ and respond in the Discussions tab. The following documents are related to the release of the draft version of Rule 003:​

March 24, 2020

The AUC approved changes to Rule 003 on March 23, 2020, effective immediately. The following documents are related to the release of the current version of Rule 003:

Service quality and compliance reporting

The AUC requires regulated utilities to quarterly and annually provide a detailed service quality report that provides extensive information and reporting about utility-specific energy outages and customer service standards. It also ensures that customers are treated fairly. Regulated utilities are expected to perform within strict standards set by the AUC, contained in two AUC rules, Rule 002 and Rule 003. Staff of the AUC review these reports and meet with utility officials at least once annually to discuss utility performance, including customer complaints, and investigate shortcomings if they occur. When necessary an enforcement proceeding can be initiated to deal with sub-par performance.


2020-12-17-Rule003-CommentMatrixComments related to Rule 003 amendmentsAlberta Utilities Commission2020/12/17Comments (responses)2020
2020-12-17-Rule003Rule 003 effective December 17, 2020Alberta Utilities Commission2020/12/17Rule (current)2020
2020-12-17-Rule003-BlacklineRule 003 effective December 17, 2020 - blacklined versionAlberta Utilities Commission2020/12/17Rule (blacklined)2020
2020-11-13-Rule003-BlacklineDraft Rule 003 with AUC proposed changes - blacklined versionAlberta Utilities Commission2020/11/13Rule (blacklined)2020
Bulletin 2020-36AUC moves to reduce regulatory burden and improve efficiency with rule amendmentsAlberta Utilities Commission2020/11/13Bulletin2020
2020-11-13-Rule003-DraftDraft Rule 003 with AUC proposed changesAlberta Utilities Commission2020/11/13Rule (draft)2020
2020-03-23-Rule003Rule 003 effective March 23, 2020, to December 16, 2020Alberta Utilities Commission2020/03/24Rule (issued)2020
2020-03-23-Rule003-BlacklineRule 003 effective March 23, 2020 - blacklined versionAlberta Utilities Commission2020/03/24Rule (blacklined)2020
2019-12-18-Rule003-BlacklineRule 003 effective January 1, 2020 - blacklined versionAlberta Utilities Commission2019/12/18Rule (blacklined)2019
2019-12-18-Rule003Rule 003 effective January 1, 2020, to December 16, 2020Alberta Utilities Commission2019/12/18Rule (issued)2019
2018-12-20-Rule003-StakeholderCommentsStakeholder comment table regarding Rule 003Alberta Utilities Commission2018/12/20Comments (responses)2018
2018-12-20-Rule003Rule 003 effective January 1, 2019, to January 1, 2020Alberta Utilities Commission2018/12/20Rule (issued)2018
2018-11-19-Rule003-ProposedChangesAUC proposed changes and comment tableAlberta Utilities Commission2018/11/19Comments (responses)2018
2018-11-19-Rule003-BlacklineNovember 19, 2018, draft version of Rule 003 (blacklined copy)Alberta Utilities Commission2018/11/19Rule (blacklined)2018
2018-11-19-Rule003-DraftNovember 19, 2018, draft version of Rule 003Alberta Utlities Commission2018/11/19Rule (draft)2018
Bulletin 2018-07Service Quality and Reliability Performance Monitoring and Reporting for Regulated Rate Providers and Default Supply ProvidersAlberta Utilities Commission2018/04/09Bulletin2018
2010-07-01-Rule003Rule 003 effective July 1, 2010 to December 31, 2018Alberta Utilities Commission2010/03/23Rule (issued)2010
2008-01-02-Rule003Rule 003 effective January 2, 2008 to June 30, 2010Alberta Utilities Commission2008/01/02Rule (issued)2008

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