Alberta Utilities Commission holds consultations with stakeholders to develop rules

​Consultation for Rule 032 - Specified Penalties for Contravention of AUC Rules

Status: Ongoing

Last updated: December 18, 2019


December 18, 2019

The AUC approved changes to Rule 032 on November 22, 2019, effective January 1, 2020. The following documents are related to the release of the current version of Rule 032:

July 19, 2019

The Commission issued Bulletin 2019-12 announcing the amended evaluation process for the assessment of specified penalties for self-reported contraventions. The amended evaluation process is intended to provide an increased incentive for utilities to self-report contraventions while also providing additional certainty regarding how specified penalties for self-reported contraventions will be assessed.

On June 11, 2018, Bill 13: An Act to Secure Alberta's Electricity Future came into force, which empowered the Commission to apply financial penalties to entities violating a Commission order, rule or decision.

Consequently, the Commission held stakeholder consultations to review and revise Rule 003, Rule 021 and Rule 028 to implement specified penalties for better customer care and billing rules. Following a rule review and rule development process, on December 11, 2018, the Commission approved Rule 032: Specified Penalties for Contravention of AUC Rules with an effective date of January 1, 2019.​

December 20, 2018

The Commission approved Rule 032: Specified Penalties for Contravention of AUC Rules on December 11, 2018. The following documents are related to the release of the Rule 032:


2019-12-18-Rule032-BlacklineRule 032 effective January 1, 2020 - blacklined versionAlberta Utilities Commission2019/12/18Rule (blacklined)2019
2019-12-18-Rule032Rule 032 effective January 1, 2020Alberta Utilities Commission2019/12/18Rule (current)2019
2018-12-20-Rule032Rule 032 effective January 1, 2019Alberta Utilities Commission2018/12/20Rule (issued)2018
2018-12-20-Rule032-StakeholderCommentsStakeholder comment table regarding Rule 032Alberta Utilities Commission2018/12/20Comments (responses)2018
Bulletin 2018-20Specified penalties for contraventions of AUC rulesAlberta Utilities Commission2018/12/20Bulletin2018
Bulletin 2018-16Consultation on specified financial penalties for utility customer care and billing issuesAlberta Utilities Commission2018/11/19Bulletin2018
2018-11-19-Rule032-DraftNovember 19, 2018, draft version of Rule 032Alberta Utilities Commission2018/11/19Rule (draft)2018

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