Recent specified penalties

Compliance and enforcement

Ensuring regulated utilities comply with AUC decisions, orders, rules and relevant legislation

Issued specified penalties

Effective January 1, 2019, the AUC can levy fines and issue public notices when electricity or natural gas service providers contravene AUC rules on utility billing, complaint response and other areas. The AUC considers and weighs the circumstances of each situation.

The AUC can address pre-defined rule contraventions through a series of set fines called specified penalties. These are financial penalties or fines that are applied when the AUC concludes contraventions have occurred and a penalty is required. They are comparable to speeding tickets, or parking tickets. These financial penalties increase as the frequency of the contraventions increase. No lengthy proceeding is required. The AUC can issue specified penalties escalating from $500 per incident, per day.

Documents

  
  
  
  
  
AUC2020-016Public Notice of Specified PenaltyDirect Energy Marketing LimitedSpecified penalties – Disconnections in error2021/01/14
2020-12-16-NoPenalty-DEMLLetter regarding no penaltyDirect Energy Marketing LimitedSpecified penalties – No penalty issued2020/12/16
2020-12-16-NoPenalty-DEPLetter regarding no penaltyDirect Energy PartnershipSpecified penalties – No penalty issued2020/12/16
2020-12-15-NoPenalty-DEMLLetter regarding no penaltyDirect Energy Marketing LimitedSpecified penalties – No penalty issued2020/12/15
2020-12-15-NoPenalty-AUILetter regarding no penaltyApex Utilities Inc.Specified penalties – No penalty issued2020/12/15
AUC2020-053Public Notice of Specified PenaltyDirect Energy Marketing LimitedSpecified penalties – Billing errors2020/11/25
AUC2020-051Public Notice of Specified PenaltyDirect Energy Marketing LimitedSpecified penalties – Billing errors2020/11/25
AUC2020-021Public Notice of Specified PenaltyDirect Energy Marketing LimitedSpecified penalties – Billing errors2020/11/25
AUC2019-261Public Notice of Specified PenaltyDirect Energy Marketing LimitedSpecified penalties – Billing errors2020/11/25
AUC2019-127Public Notice of Specified PenaltyDirect Energy Marketing LimitedSpecified penalties – Billing errors2020/11/25
2020-11-17-NoPenalty-ENMAXLetter regarding no penaltyENMAX Energy CorporationSpecified penalties – No penalty issued2020/11/17
AUC2019-133Public Notice of Specified PenaltyEncor by EPCORSpecified penalties – Settlement system code errors2020/11/13
AUC2019-113Public Notice of Specified PenaltyEncor by EPCORSpecified penalties – Billing errors2020/11/13
AUC2019-263Public Notice of Specified PenaltyEncor by EPCORSpecified penalties – Billing errors2020/11/13
AUC2019-132Public Notice of Specified PenaltyDirect Energy Marketing LimitedSpecified penalties – Disconnections in error2020/11/12
AUC2019-122Public Notice of Specified PenaltyDirect Energy Marketing LimitedSpecified penalties – Disconnections in error2020/11/12
AUC2020-012Public Notice of Specified PenaltyDirect Energy Marketing LimitedSpecified penalties – Disconnections in error2020/11/12
AUC2020-050Public Notice of Specified PenaltyATCO Energy Ltd.Specified penalties – Settlement system code errors2020/11/10
AUC2019-126Public Notice of Specified PenaltyATCO Energy Ltd.Specified penalties – Settlement system code errors2020/11/10
AUC2019-125Public Notice of Specified PenaltyATCO Energy Ltd.Specified penalties – Settlement system code errors2020/11/10
AUC2019-121Public Notice of Specified PenaltyATCO Energy Ltd.Specified penalties – Settlement system code errors2020/11/10
AUC2019-123Public Notice of Specified PenaltyENMAX Energy CorporationSpecified penalties – Settlement system code errors2020/11/05
AUC2020-049Public Notice of Specified PenaltyCampus Energy Partners GP Inc.Specified penalties – Settlement system code errors2020/11/05
2020-10-28-NoPenalty-DERSLetter regarding no penaltyDirect Energy Marketing LimitedSpecified penalties – No penalty issued2020/10/28
2020-10-27-NoPenalty-ENMAXLetter regarding no penaltyENMAX Energy CorporationSpecified penalties – No penalty issued2020/10/27
2020-10-23-NoPenalty-EncorLetter regarding no penaltyEncor by EPCORSpecified penalties – No penalty issued2020/10/23
2020-10-23-NoPenalty-SponsorLetter regarding no penaltySponsor Energy Inc.Specified penalties – No penalty issued2020/10/23
AUC2019-131Public Notice of Specified PenaltyDirect Energy Marketing LimitedSpecified penalties – Referral to a credit agency in error2020/09/18
2020-09-11-NoPenalty-DERSLetter regarding no penaltyDirect Energy Marketing LimitedSpecified penalties – No penalty issued2020/09/11
2020-09-11-NoPenalty-DEPLetter regarding no penaltyDirect Energy PartnershipSpecified penalties – No penalty issued2020/09/11
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