Service quality and reliability plans

Service quality and reliability plans

Reporting to ensure high-quality customer service and reliable electric and natural gas service

The AUC requires regulated utilities to quarterly and annually provide a detailed service quality report that provides extensive information and reporting about utility-specific energy outages and customer service standards. It also ensures that customers are ​treated fairly. Regulated utilities are expected to perform within strict standards set by the AUC, contained in two AUC rules, Rule 002 and Rule 003. AUC staff ​​review these reports and meet with utility officials at least once annually to discuss utility performance, including customer complaints, and investigate shortcomings if they occur. When necessary an enforcement proceeding can be initiated to deal with sub-par performance.​

Reporting on pre-determined metrics about utilities' service quality and reliability is an effective way for the AUC to monitor service levels, provide the public with information about service levels, establish future performance targets and to implement penalties for poor performance if necessary.

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Rule 002

  
  
  
  
  
2021-SixMonth-SQRP-Rule002-ENMAXPowerENMAX Power CorporationOwners of electric distribution systems/gas distributorsOther2021
2021-SixMonth-SQRP-Rule002-EDTIEPCOR Distribution & Transmission Inc.Owners of electric distribution systems/gas distributorsOther2021
2021-SixMonth-SQRP-Rule002-ATCOGasATCO GasOwners of electric distribution systems/gas distributorsOther2021
2021-SixMonth-SQRP-Rule002-ATCOElectricATCO ElectricOwners of electric distribution systems/gas distributorsOther2021
2021-SixMonth-SQRP-Rule002-AUIApex Utilities Inc.Owners of electric distribution systems/gas distributorsOther2021
2021-SixMonth-SQRP-Rule002-FortisAlbertaFortisAlberta Inc.Owners of electric distribution systems/gas distributorsOther2021
2020-Annual-SQRP-Rule002-ATCOElectricATCO Electric Ltd.Owners of electric distribution systems/gas distributorsAnnual2020
2020-Annual-SQRP-Rule002-EDTIEPCOR Distribution and Transmission Inc.Owners of electric distribution systems/gas distributorsAnnual2020
2020-Annual-SQRP-Rule002-ENMAXENMAX Power CorporationOwners of electric distribution systems/gas distributorsAnnual2020
2020-Annual-SQRP-Rule002-FortisAlbertaFortisAlberta Inc.Owners of electric distribution systems/gas distributorsAnnual2020
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Rule 003

  
  
  
  
  
2020-Annual-SQRP-Rule003-DERSDirect Energy Regulated ServicesOwners of electric distribution systems/gas distributorsAnnual2020
2020-Annual-SQRP-Rule003-AUIApex Utilities Inc.Owners of electric distribution systems/gas distributorsAnnual2020
2020-Annual-SQRP-Rule003-EPCOREPCOR Energy Alberta GP Inc.Owners of electric distribution systems/gas distributorsAnnual2020
2020-Annual-SQRP-Rule003-LethbridgeCity of LethbridgeOwners of electric distribution systems/gas distributorsAnnual2020
2020-Annual-SQRP-Rule003-ENMAXENMAX Energy CorporationOwners of electric distribution systems/gas distributorsAnnual2020
EPCOR Energy Rule 003 2019 Annual GraphsEPCOR Energy Alberta GP Inc.Owners of electric distribution systems/gas distributorsAnnual2019
AltaGas Rule 003 2019 Annual GraphsAltaGas Utilities Inc.Owners of electric distribution systems/gas distributorsAnnual2019
ENMAX Energy Rule 003 2019 Annual GraphsENMAX Energy CorporationOwners of electric distribution systems/gas distributorsAnnual2019
DERS Electricity Rule 003 2019 Annual GraphsDirect Energy ElectricRegulated rate providers/default supply providersAnnual2019
DERS Gas Rule 003 2019 Annual GraphsDirect Energy GasRegulated rate providers/default supply providersAnnual2019
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Rural electrification association(s)

The Battle River Power Coop and EQUS REA Ltd., on a volunteer basis, prepared and provided the Alberta Utilities Commission the electric distribution system's reliability and performance metrics in the reporting manner outlined in Rule 002. The rural electrification associations have requested that these reports be made available for viewing on the AUC’s website. These reports are being posted for information purposes only. The AUC has not reviewed or verified the contents of these reports.

  
  
  
  
  
2021-SixMonth-SQRP-Rule002-EQUSEQUS REA Ltd.Rural electrification associationOther2021
2021-SixMonth-SQRP-Rule002-BattleRiverPowerBattle River Power CoopRural electrification associationOther2021
2020-Annual-SQRP-Rule002-BattleRiverBattle River Power CoopRural electrification associationAnnual2020
2020-Annual-SQRP-Rule002-EQUSEQUS REA Ltd.Rural electrification associationAnnual2020
2020-Annual-SQRP-Rule002-NorthParklandPowerNorth Parkland PowerRural electrification associationAnnual2020
2020-Annual-SQRP-Rule003-BattleRiverBattle River Power CoopRural electrification associationAnnual2020
2020-Q1-SQRP-Rule002-EQUSREAEQUS REA Ltd.Rural electrification associationQ12020
2020-Q1SQRP-Rule002-BattleRiverBattle River REARural electrification associationQ12020
2019-Annual-SQRP-Rule002-BattleRiverBattle River REARural electrification associationAnnual2019
2019-Annual-SQRP-Rule002-EQUSEQUS REA Ltd.Rural electrification associationAnnual2019
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Access all regulatory documents

Anyone can access applications and proceeding information through the eFiling System.

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