How to use the eFiling System

Quick tips and guidance about how to access and submit information to the AUC.

The eFiling System is a web-based electronic filing tool primarily used to manage, search and upload documents which are used by the Commission to review and consider applications filed through the syste​m.

Supporting and instructional documents for the eFiling System are available below.

For questions related to the eFiling System, please contact us at:
Phone: 310-4AUC (4282) in Alberta or 1-833-511-4282 outside of Alberta
Email: info@auc.ab.ca

Resource Description
eFiling System user guide Detailed instructions on using the eFiling System.
Demonstration videos for eFiling System 2.0 Visual tour of the new 2.0 eFiling System.
​New eFiling System organizational account form​ This form is used to set up a new eFiling System organizational account.​
​Quick tip: Setting up your eFiling System account ​Brief description of how to set up an eFiling System account.
Quick tip: File an application Brief description of how to file an application with the AUC.
Quick tip: Participate in a proceeding Brief description of how to register to participate in a proceeding.
Quick tip: Make a filing Brief description of how to file a submission in a proceeding.
Quick tip: Upload additional application documents  Brief description of how to upload additional application documents to existing draft and registered applications.
Quick tip: Revise a document ​Brief description of how to revise a document to a proceeding.​
Quick tip: Respond to direction ​Brief description of how to respond to a decision direction.
Quick tip: Confidential proceedings for disclosing parties Brief description of how to request information remain confidential and off the public record.

System maintenance

The AUC performs regular system maintenance on the second Saturday of every month. During the regular maintenance the information technology services will have intermittent disruptions between 6 a.m. and 6 p.m.

System release notes – April 12, 2025. 

AUC
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