Emergency Billing Relief Program

The AUC coordinates the Emergency Billing Relief Program (EBRP), as directed by the Government of Alberta. Under the EBRP, eligible utility customers will receive billing credits for sites affected by mandatory evacuations in Alberta such as wildfires, floods or other emergencies. The credit amount is $25 per service (gas and electricity). For impacted customers, refer to the frequently asked questions (FAQs).

During a mandatory evacuation order:

• No late fees or penalties should be applied.
• No disconnections should occur.

This coordinated effort with AUC regulated utility service providers aims to alleviate the immediate financial burden to those affected by mandatory evacuation orders and facilitates an efficient process for billing relief for gas and electricity.

During the period of a mandatory evacuation order as stated on the Alberta Emergency Alert website, eligible customers will receive a billing relief credit directly to their utility bill. Eligible customers do not need to apply for the utility billing relief. Utility providers determine eligibility based on evacuation details provided by the Government of Alberta.

More information

For additional details on the EBRP, refer to:

• Bulletin 2026-05
• The EBRP Manual
• Frequently Asked Questions (FAQs)

For program inquires, contact:

• Laura Frank at laura.frank@auc.ab.ca
• info@auc.ab.ca