The AUC’s electronic filing tool used to manage, search and upload application documents
Rules that set out requirements and processes for all entities under the AUC’s jurisdiction
Full list of all recently issued regulatory documents
Legislation regulating the energy and utilities sector
Current electricity and gas rates in Alberta
How the AUC reviews and determines utility rates
Resources for questions and general concerns involving regulated utilities
Answers to common utility related questions
Highlighting a few projects and applications currently being reviewed and considered
General information about creating an account and using the eFiling System
A list of active registered applications being considered
What is involved in reviewing power generation facilities in Alberta
Established process to review applications
Livestream broadcast of AUC hearings
Engage in a consultation
Resources for participating in an AUC hearing process
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Your source for AUC news, bulletins and announcements
Electric, gas, water utilities and renewable power generation
Stories of innovative regulatory solutions for Albertans and happenings at the AUC
Information about utility connection and retail service providers in Alberta
New utility customers may be required to receive an initial utility bill with the regulated utility service provider in the designated service area before a customer can sign a contract with a competitive retailer.
The Utilities Consumer Advocate (UCA) is an independent government organization that can assist customers with understanding their utility bills and the contract options available. Visit the UCA website or contact them at 310-4822.
In Alberta, utility customers have a choice of utility retail service providers. A variety of competitive retail service providers offer contracts where customers can choose to have a fixed or a variable rate for their natural gas or electricity. The energy charges (stated in kilowatts per hour or per gigajoule used) are based on the open and competitive electricity market or natural gas market. Customers that remain with the regulated retail service provider will be charged a variable rate that is set monthly based on the market conditions and approved by the AUC. Current regulated rate option charges are available on the current rates web page.
Whether you choose a regulated or competitive retailer, the distribution company that delivers your electricity and natural gas will not change from one retailer to the next. The AUC regulates the delivery portion of your bill and sets the rates based on your service area. Find out more about how rates are set.
Due to the highly capital-intensive nature of building infrastructure to deliver power and gas to homes it is not feasible from an economic or environmental perspective to build and operate duplicate facilities in the same area. Accordingly, the AUC regulates the delivery of electricity and natural gas to act as a surrogate to competition to ensure fair rates and appropriate service levels.
If you require new utility infrastructure or changes to your existing infrastructure you can contact the distributor in your area which can be determined by entering your postal code on the Utilities Consumer Advocate’s website.