AUC’s electronic filing tool used to manage, search and upload application documents
Rules that set out requirements and processes for all entities under AUC jurisdiction
Full list of all recently issued regulatory documents
Legislation regulating the energy and utility sector
Current electricity and gas rates in Alberta
How the AUC reviews and determines utility rates
Resources for questions and general concerns involving regulated utilities
Answers to common utility related questions
Highlighting a few projects and applications currently being reviewed and considered
General information about creating an account and using the eFiling System
A list of active registered applications being considered
What is involved in reviewing power generation facilities in Alberta
Established process to review applications
Livestream broadcast of AUC hearings
Engage in a consultation
Resources for participating in an AUC hearing process
A trusted leader that delivers innovative and efficient regulatory solutions for Alberta
Your source for AUC news, bulletins and announcements
Electric, gas, water utilities and renewable power generation
Stories of innovative regulatory solutions for Albertans and happenings at the AUC
Help for utility customers at risk of being disconnected from utility service
There are a number of support programs available to Albertans who are experiencing financial hardship and are having a difficult time paying their utility bills. Customers who are at risk of being disconnected from utility service should consider reaching out the Utilities Consumer Advocate (UCA), a government resource that has the responsibility to mediate, educate and advocate for residential and commercial customers.
The UCA mediation officers can assist with coordinating payment arrangements with utility retail service providers and work with customers to prevent disconnection from utilities services. Please contact the UCA if your electricity or natural gas services are disconnected or if you are looking for support in setting up payment arrangements with your retail service provider:
For anyone requiring greater assistance with utility bill payments, a single point of contact has been set up to refer at-risk Albertans to the right social service program, such as Alberta Works.
If you or someone you know is struggling to pay their utility bills:
The UCA also has a list of agencies that may be able to help if you are unable to pay your bill and need financial assistance.
At any time of the year, not just the winter season, a family member or a friend can also make payments to settle an account and facilitate reconnection.
The AUC consulted with utility companies, social agencies and Alberta’s privacy commissioner in 2011 to improve the disconnection and reconnection practices for utility services in Alberta. These efforts resulted in the Winter Utility Reconnection Program, which was initiated by the AUC to protect vulnerable utility customers during Alberta’s cold weather months (generally November to March). The program involves connecting people going through tough financial circumstances with the appropriate support agencies for assistance in keeping their lights on and homes warm.
Anyone who is disconnected from utility services going into the winter season is contacted to facilitate reconnection arrangements if needed. The AUC continues to work with utility companies and social agencies at biannual meetings regarding disconnection/reconnection practices to ensure the program continues to meet its goals. To access the biannual meeting minutes hover over the topic and select disconnection/reconnection. The AUC reviews the load limiting rules and other issues related to disconnection/reconnection during Rule 021: Settlement System Code Rules consultations.