Routine administrative amendments to Rule 027: Specified Penalties for Contravention of Reliability Standards

The AUC has approved amendments to Rule 027: Specified Penalties for Contravention of Reliability Standards.

The Alberta Electric System Operator (AESO) adapts North American Electric Reliability Corporation reliability standards to apply to the Alberta electricity market. The AUC approves the AESO’s recommendations and makes corresponding changes to Rule 027 to help ensure that market participants’ conduct supports the reliable operation of the Alberta electric system.

Read the full Bulletin 2026-06.

AUC launches ConfidenceLine

The AUC is committed to maintaining the highest standards of integrity, accountability and public trust in all aspects of our work. As part of this commitment, we are pleased to announce the launch of the AUC’s ConfidenceLine, a secure and independently administered reporting service available to current and former utility employees and contractors.  

ConfidenceLine provides a confidential, third-party anonymous platform for reporting concerns related to wrongdoing, including potential violations of legislation, AUC policies or ethical standards.  

Emergency Billing Relief Program for mandatory evacuation orders

The AUC is notifying parties of its intent to run the Emergency Billing Relief Program (EBRP), as directed by the Government of Alberta. The program provides electricity and gas billing credits to eligible customers affected by mandatory evacuation orders due to emergencies such as wildfires, floods or other emergencies.

The credit has increased to $25 per service, and no late fees, penalties, or disconnections should apply during an evacuation.

Read the full Bulletin 2026-05.