Calgary Office

Eau Claire Tower
1400, 600 Third Avenue S.W.
Calgary, Alberta T2P 0G5

Hours of operation: 8 a.m. to 4:30 p.m.


Edmonton Office

103 Street Centre
Suite 1300, 10130 – 103 Street
Edmonton AB T5J 3N9

Hours of operation: 8 a.m. to 4:30 p.m.


Please check our calendar for office closures, hearing and meeting locations.

General contact

310-4AUC in Alberta (or 403-592-4500)
Outside of Alberta: 1-833-511-4282

Media relations and multi-media

Media inquiries should be directed to:


Multi-media and B-roll inquiries:

Freedom of information and privacy

The AUC’s freedom of information and privacy coordinator responds to questions about access to information and protection of privacy under the Freedom of Information and Protection of Privacy Act.

  • Debra Hoffman
    Freedom of information and privacy coordinator


Please contact the website administrator with your comments, questions or problems with the AUC website.


Please contact us through our general phone number or email if you are unsure about the most efficient way to file a complaint or concern. Billing complaints are considered first through your billing service provider and then through the Utilities Consumer Advocate. To submit a formal complaint of a contradiction of approved terms and conditions of service, complete the complaint form describing the issues and email

For confidential complaints alleging wrongdoing or misconduct by the companies the AUC regulates, an email can be sent to the AUC general counsel. Please see the AUC Policy for Third Party Complaints​​ for more information prior to sending an email.