Emergency Billing Relief Program

Supporting Albertans during wildfire evacuations

Alberta’s wildfire season spans from March 1 to October 31, and during this time, wildfires can pose a serious threat to communities.

AUC’s Emergency Billing Relief Program

The AUC facilitates the Emergency Billing Relief Program (EBRP), as directed by the Government of Alberta. This program ensures that electric and natural gas billing is temporarily paused for eligible customers impacted by mandatory wildfire evacuations. Under the EBRP, eligible utility customers will receive billing credits retroactively. For impacted customers, refer to the frequently asked questions (FAQs).

How the program works

The AUC has developed an EBRP Manual that outlines the steps utilities must take when an evacuation order is issued. The manual establishes clear expectations and responsibilities across the industry, including collaboration with:

• Electric and natural gas distribution utilities.
• Competitive retailers.
• Regulated service providers.
• Alberta Electric System Operator (AESO).

By working closely with utility service providers, the AUC aims to reduce financial stress for evacuees and ensures a streamlined billing relief process.

During the period of a mandatory evacuation order as stated on the Alberta Emergency Alert website, eligible customers will receive a billing relief credit directly to their utility bill. Eligible customers do not need to apply for the utility billing relief. Utility providers determine eligibility based on evacuation details provided by the Government of Alberta.

More information

For additional details on the EBRP, refer to:

• The EBRP Manual
• Frequently Asked Questions (FAQs)

For program inquires, contact:

• Laura Frank at laura.frank@auc.ab.ca
• info@auc.ab.ca