AUC’s electronic filing tool used to manage, search and upload application documents
Rules that set out requirements and processes for all entities under AUC jurisdiction
Full list of all recently issued regulatory documents
Legislation regulating the energy and utility sector
Current electricity and gas rates in Alberta
How the AUC reviews and determines utility rates
Resources for questions and general concerns involving regulated utilities
Answers to common utility related questions
Highlighting a few projects and applications currently being reviewed and considered
General information about creating an account and using the eFiling System
A list of active registered applications being considered
What is involved in reviewing power generation facilities in Alberta
Established process to review applications
Livestream broadcast of AUC hearings
Engage in a consultation
Resources for participating in an AUC hearing process
A trusted leader that delivers innovative and efficient regulatory solutions for Alberta
Your source for AUC news, bulletins and announcements
Electric, gas, water utilities and renewable power generation
Stories of innovative regulatory solutions for Albertans and happenings at the AUC
The AUC approves investor-owned water utility rates in Alberta
The AUC approves investor-owned water utility rates: in approving rates, it maintains a balance between the interests of the water utility and its customers.
Investor-owned water utilities may seek assistance from the AUC to establish water rates and determine the terms and conditions of service. The AUC has staff experts familiar with complex rate matters and may assist with water rate applications. The rate application process for water utilities is found in Rule 011.
To initiate a water rate application the required information must be filed through the eFiling System. During the review process, customers and the Commission will have the opportunity to request additional information about the application from the utility. Following that, both the customer groups and the utility will have the opportunity to present argument and reply to the Commission. Once the review process is complete, the AUC will issue a decision within 60 days. If you would like more information about the rate application process for water utilities, please email email@example.com.
The Utilities Consumer Advocate (UCA) can help water consumers mediate complaints. Please visit the UCA website for more information https://ucahelps.alberta.ca/water.aspx.
Customers with unresolved complaints can file complaints with the Alberta Utilities Commission. The AUC responds to complaints regarding the rates, terms and conditions, and service of investor-owned water utilities and established rates for certain water utilities when it has been necessary.
For municipally owned utility service customers, the AUC may not challenge the public utility rate structure itself. See Section 43 of the Municipal Government Act for information about what the AUC can consider.
The AUC set water rates though its regulatory review process for the investor-owned utilities listed below.
Terms and conditions of service
Terms and conditions of service and payments
Customer service contract